Job Description
Chandler Macleod is recruiting on behalf of our client for multiple Business Support Officer opportunities. This is a rewarding role where you'll play an significant part in supporting participants through key stages of their journey, delivering quality customer service and helping to achieve positive outcomes.
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Working within a collaborative and fast-paced environment, you will manage a variety of administrative, operational and customer-focused tasks while engaging with participants, providers and stakeholders across Australia. This a full time, office based, labour hire contract.
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About the Role
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As a Participant Support Officer, you'll be responsible for managing a diverse workload, resolving enquiries, and supporting participants through established processes and pathways. You'll use a range of systems and tools to review information, assess participant matters, and ensure actions are completed accurately and within required timeframes.
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This role requires strong judgement, empathy, attention to detail and the ability to communicate effectively with people from diverse backgrounds.
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Key Responsibilities
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Manage participant-related enquiries and provide accurate information and support.
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Conduct reviews of participant information and maintain records across multiple systems.
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Make outbound calls to participants, providers and stakeholders to gather information and progress matters.
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Assess and action participant requests in line with legislation, policies and operational guidelines.
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Escalate complex issues where required and contribute to achieving team service delivery outcomes.
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Assist with process improvements,



reporting activities and project-related initiatives.
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Work collaboratively with team members to share knowledge, provide feedback and support continuous improvement.
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About You
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Exceptional communication and interpersonal skills, with the ability to build rapport and engage with a broad range of stakeholders.
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Strong customer service experience within a high-volume environment.
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The ability to remain calm, skilled and solution-focused when dealing with sensitive or complex situations.
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Excellent organisational skills and the ability to manage competing priorities.
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Strong analytical and problem-solving capabilities.
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A high level of attention to detail when working with data and documentation.
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Experience interpreting policies, procedures or legislative frameworks.
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Confidence using Microsoft Office and navigating multiple systems simultaneously.
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What We're Looking For
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Experience in administration, customer service, contact centres, case management, human services, health, government or community services environments.
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Ability to handle sensitive information with professionalism and confidentiality.
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Demonstrated resilience, adaptability and commitment to delivering positive customer outcomes.
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A collaborative team player with a proactive approach to learning and continuous improvement.
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For any queries, please
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At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
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You can read more about our commitment to diversity and inclusion at .

📌 Participant Support Officer (Victoria)
🏢 Buscojobs
📍 Victoria