Seerist | Sydney, NSW | Hybrid, 3 days/week in-office | Full-time
Salary: AUD115,000 base
Sydney's security and risk community is growing fast, and so is Seerist's APAC team.
We're looking for a Customer Success Manager to join us in Sydney and help our clients get real value from the world's leading geopolitical and risk intelligence platform, while building a genuine technical skill set along the way.
About Seerist
Seerist delivers decision-ready intelligence through its SaaS platform that helps security, intelligence, and operations teams identify emerging risks, understand potential impacts, and make decisions before disruption occurs.
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Seerist is the only platform that can credibly claim to bring a unified data model together that combines human analyst depth, OSINT informed AI combined with a verification infrastructure.
Our clients include government agencies, global institutions, and multinational enterprises, including Fortune 500 companies.
The company supports over 450 corporate security, intelligence and GSOC (Global Security Operations Centre) teams worldwide, with staff based in the United States, the UK, EMEA, and APAC.
The Sydney-based APAC team is currently expanding.
The Role
This isn't a narrow, single-lane CSM job.
It's a blended role built for someone who wants to grow two skill sets at once: client relationship management and hands-on technical solutions work.
You'll manage a portfolio of commercial clients across APAC, own their onboarding and renewal journey, and work alongside our Technical Solutions team to help clients configure, implement, and integrate the Seerist platform.
You'll be supported by our senior CSMs, Technical Solutions Consultants, and our Regional leader, so you're not expected to walk in knowing it all, just ready to learn fast.
What You'll Do
Support, and progressively manage, a portfolio of commercial clients across the APAC region
Lead onboarding and training so new clients get value from Seerist from day one




Own the renewal process on your accounts, from preparation through to close
Build real relationships with client stakeholders across security, intelligence, risk, and strategy functions
Keep a pulse on client usage and engagement, and flag risk early
Get hands-on with product demonstrations, configuration, and implementation alongside our Technical Solutions team
Help troubleshoot technical questions and build your own product and integration expertise over time
What You'll Bring
3 to 5 years' experience in a customer-facing role (customer success, account management, or technical/customer support), ideally in SaaS
A genuine curiosity about technology and a willingness to get technical
Strong written and verbal communication skills, comfortable talking business value with one client and platform detail with the next
Great organisational skills and the ability to juggle multiple client relationships at once
Bachelor's degree or equivalent practical experience
An interest in geopolitics, security, risk intelligence, or OSINT is a big plus, though not essential
Based in Sydney, with the flexibility to work from our office 3 days a week
Why Seerist
Join a fast-growing global company at the start of its APAC growth story, based right here in Sydney
Build two career-defining skill sets at once: customer success and technical solutions
Work with, and learn directly from, senior CSMs and Technical Solutions Consultants
Hybrid working that respects work-life balance
A agile, diverse, trust-centred culture that's genuinely open to bold ideas
What Seerist Offers
Health Insurance
Opportunity to work in a fast-moving, high-growth SaaS company
Robust, results-oriented culture
Remote and office-based work environment
Paid Time Off
Tuition Reimbursement
Professional Development Stipend
If you're an ambitious, technically curious customer success professional looking for your next step, and you want to build your career at the intersection of client relationships and technology, we'd love to hear from you.
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📌 Customer Success Manager - Apac (Sydney)
🏢 Seerist
📍 Sydney