About the Role:

We are currently seeking two experienced Customer Service Support Officers to join a busy seasonal customer service operation supporting the launch and sale of a popular annual Australian publication.

This is a hands-on customer service role where you will assist customers with enquiries, orders, payments and online purchases, while ensuring a high level of service and accuracy throughout a busy seasonal period.

Responsibilities:

- Respond to customer enquiries via phone and email
- Process customer orders and sales transactions
- Assist customers with online ordering and self-service options
- Process BPAY and other payment-related enquiries
- Manage returned-to-sender orders and customer follow-up
- Record and categorise enquiries accurately within the CRM
- Provide clear and professional information to customers
- Identify and escalate recurring issues or complex enquiries
- Share knowledge and information with other team members
- Assist with improving customer service processes
- Maintain accurate records and ensure customer information is handled appropriately

About You:

You will be an experienced customer service professional who enjoys working in a busy environment and providing a high standard of service.

To be successful, you will have:

- Previous experience in customer service, ideally within a high-volume or call centre environment
- Excellent verbal and written communication skills
- Strong administration and organisational skills
- Excellent attention to detail and accuracy




- The ability to learn new systems and processes quickly
- Confidence using Microsoft Office and computer-based systems
- The ability to manage competing priorities and work independently
- A positive, team-focused and customer-oriented approach

Experience using a CRM, particularly Microsoft Dynamics, will be highly regarded.

About the Organisation:

Join a prominent Australian organisation providing important services and information to the community. You will be part of a professional team supporting a busy seasonal customer service operation during the launch and sales period of a well-known annual publication.

The Next Step:

To be successful, you must be willing to obtain a clear National Police Check and have unrestricted Australian working rights.

Click on the APPLY button or contact Nicole on 03 9629 9999 or 0422 031 554 for a confidential discussion.

We welcome and encourage applications from people with disabilities and are committed to providing a supportive and inclusive workplace.

Reference number: NB50230

Dixon Appointments values diversity and inclusion and is committed to providing a protected, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us.

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📌 Customer Service Support Officer (Docklands)
🏢 Dixon Appointments
📍 Docklands