About the Role

We are seeking an experienced Customer Service Team Coordinator to join a busy seasonal customer service team supporting the sales and distribution of a popular annual Australian publication.

This is a hands-on coordination role where you will oversee two Customer Service Support Officers while also assisting with customer enquiries, orders and general service delivery.

Responsibilities

- Coordinate and support two Customer Service Support Officers
- Manage and categorise customer enquiries through the CRM
- Coordinate basic phone coverage and team rostering
- Provide guidance and support to team members
- Respond to customer enquiries by phone and email
- Process telephone and online sales and payments, including BPAY
- Assist customers with online ordering and self-service
- Manage returned-to-sender enquiries
- Monitor customer feedback and identify recurring issues
- Escalate system or operational issues to the Project Manager
- Identify opportunities to improve customer service processes
- Maintain accurate records and administration
- Promote a professional, responsive and positive customer experience

About You

You will have:

- Experience delivering high-quality customer service in a fast-paced environment, ideally within a call centre or contact centre
- Experience coordinating or supporting a small team
- Strong communication, administration and organisational skills
- Excellent attention to detail and accuracy
- The ability to manage competing priorities and respond to customer needs




- Confidence using Microsoft Office and the ability to quickly learn new systems
- Sound judgement and the ability to work independently and collaboratively
- Experience using a CRM, particularly Microsoft Dynamics, will be highly regarded

About the Organisation

Join a prominent Federal Government organisation supporting an important seasonal customer service operation.

You will work as part of a professional team during a busy period, helping ensure customers receive accurate, productive and responsive service.

The Next Step

You will be required to obtain a clear National Police Check and have unrestricted Australian working rights.

If you are an experienced customer service professional with team coordination experience and are available for the full assignment, we would love to hear from you.

Nicole Brown
03 9629 9999 | 0422 031 554

Reference: NB50231

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📌 Customer Service Team Coordinator (Docklands)
🏢 Dixon Appointments
📍 Docklands