We are looking for exceptional Guest Experience Consultants who understand that great customer service is about far more than answering phones or greeting customers.

Every guest who visits our dealership, contacts us online, purchases a vehicle or returns for servicing should leave feeling genuinely valued, respected and well looked after.

We are seeking energetic, polished and highly personable individuals to become the face of our customer experience and help us set a new benchmark for automotive service.

The Role

As a Guest Experience Consultant, you will be at the heart of our customer experience, ensuring every guest receives exceptional service from the moment they arrive. Working closely with our Service, Parts and Sales teams, you'll help create a welcoming, professional and customer-focused environment while contributing to customer satisfaction, loyalty and dealership success.

What You’ll Be Doing

- Delivering an exceptional first impression by greeting and welcoming every dealership guest in a professional, genuine and friendly manner.

- Delivering exceptional customer service to sales and service customers, ensuring they are promptly assisted and kept informed throughout their dealership experience.

- Managing customer enquiries by phone, email and in person

- Proactively identifying customers who may require additional assistance

- Working closely with Sales to resolve customer concerns

- Monitoring customer feedback and helping drive outstanding CSI results

- Always creating a premium showroom environment

- Building genuine relationships that encourage repeat business and referrals

- Turning difficult situations into positive customer outcomes wherever possible

Who We’re Looking For





We are looking for people who naturally understand how to deliver exceptional customer experiences and genuinely enjoy working with people.

You'll be a confident communicator with a skilled presentation, strong attention to detail and the ability to build meaningful relationships with customers. You can read a situation, adapt your approach and remain calm and solution-focused when challenges arise.

Well organised and proactive, you'll take ownership of your work, follow through on commitments and go the extra mile to ensure every customer feels valued and supported.

Experience in premium retail, hospitality, hotels, airlines, concierge services, luxury brands or automotive dealerships will be highly regarded.

Automotive experience is beneficial but not essential. We are more interested in exceptional attitude, customer focus and people skills, and can teach the automotive side of the role.

What Next-Level Customer Experience Means to Us

We believe great customer service is about making every customer feel valued.

It means being proactive, following through on commitments, communicating openly and taking ownership to ensure the best possible outcome. Most importantly, it means creating experiences that build trust, loyalty and lasting relationships.

Through proactive follow-up, live CSI monitoring and regular reviews of customer feedback, we are committed to continually improving the customer experience. As our Guest Experience Consultant, you will play a key role in bringing these standards to life every day.

Ready to Apply?

If you're passionate about delivering exceptional customer experiences and want to be part of a team that genuinely values its customers, we'd love to hear from you. Click Apply Now or email your resume directly to our Dealer Principal, Bata Jovanovic via email **@magicent.com.au

Please note only shortlisted candidates will be contacted.

📌 Guest Experience Consultant (Dianella)
🏢 Magic Group
📍 Dianella