Why you should join us!

- Professional development - company-funded Microsoft and industry certifications

- Ongoing mentoring and support from the leadership team

- Great workplace culture and regular team events

- Exposure to a wide range of projects and technologies

- Work-life balance flexibility (WFH, office, client sites)

- Free parking, right outside our office

About IT&C;

We are a leading Technology Solutions Provider (TSP) with a national presence.

Our goal is to deliver high-quality technology solutions and foster ongoing partnerships with our customers.

Our offices are located in Sydney, Central Coast, Melbourne, Gold Coast, Brisbane, and Bundaberg.

We are a Microsoft Cloud Solution Provider (CSP) direct partner, Sophos partner, Datto partner and ConnectWise partner.

About the Role

We are looking for experienced L3 IT Support technicians with excellent customer service skills to join our Brisbane (Eight Mile Plains) Service Desk team.

What You’ll Do:

- Own Your Day: Shape your schedule around client-facing service desk tickets, both remote and onsite

- Lead With Expertise: Resolve complex technical challenges across diverse technologies while maintaining a personal, customer-first approach

- Drive Innovation: Play a pivotal role in maintaining our clients' infrastructure and cloud environments, ensuring they are always in the green

- Grow With Our Team: Mentor junior team members and be mentored by senior team members

Main Duties & Responsibilities

- Deliver exceptional customer service and manage multiple tickets across multiple clients





- Provide remote and onsite support for desktop computers, servers, networks, and other IT systems - no two days will ever be the same!

- Document all support activities and maintain detailed records of incidents and resolutions

- Take escalations from junior technicians and apply your expertise to resolve them

- Maintain vendor certifications (e.g. Microsoft, Sophos, Datto - to name a few)

Required Skills/Experience

- Recent hands-on experience in a Managed Service Provider (MSP) in a similar role

- Strong experience with Windows Desktop Operating Systems and common software applications

- Strong experience with Microsoft 365 and Windows Server management

- Experience with Microsoft Exchange Online/Intune/Defender management

- High-level understanding of Networking Technologies (DHCP/DNS/LAN/VLAN/WLAN/WAN)

- Experience with Endpoint Protection and Backup/DR technologies

- Solid documentation skills

- Ability to communicate technical and non-technical concepts to a wide range of stakeholders

- Experience with ConnectWise PSA and Datto RMM preferred, or other PSA/RMM systems

Personal Attributes

- A valid driver’s license and your own roadworthy vehicle

- Current Microsoft 365/Azure certifications - required

- Exceptional communication and proven stakeholder management experience

- Exceptional attention to detail and time management skills

- Ability to work autonomously and within a team

- Eager to continuously grow and improve technical skills

- Consistently presentable and punctual

📌 Level 3 IT Support Technician - Managed Services Provider (MSP) (Eight Mile Plains)
🏢 IT&C Managed IT Services
📍 Eight Mile Plains