Are you an experienced Administration, Customer Service or Order Processing professional who understands the fast-paced nature of a warehouse, logistics or operational environment?

Our client is seeking a reliable, mature and hands-on Customer Service & Order Processing Officer to join their established team based in Eastern Creek.

This is a great opportunity for someone who enjoys working in a practical, operational environment and understands that successful administration and customer service go hand-in-hand with what is happening on the warehouse floor.

We are particularly interested in candidates who have a warehouse, logistics, distribution or supply chain background and are looking to utilise their operational knowledge in an administration and order processing role.

About the Role

Initially, your focus will be on administration and order processing, working closely with customers, warehouse staff and operational teams to ensure orders are entered accurately, progressed efficiently and customers are kept informed.

This is a white-collar administration role within a blue-collar warehouse environment. You will be based in a practical, hands-on operational setting rather than a traditional corporate office, so being comfortable communicating with warehouse teams and getting involved in the day-to-day operation is important.

The successful candidate will ideally be mature, dependable and level-headed, with the confidence to take ownership of their work and build strong relationships across the business.

A warehouse background, WMS experience or LF Forklift Licence will be highly regarded. An LF licence is not essential, but would be a definite bonus. Previous team-leading or leadership experience will also be viewed favourably.

Key Responsibilities





- Process and manage customer orders from entry through to completion

- Accurately enter, update and maintain orders within relevant systems

- Liaise with warehouse and operational teams regarding order requirements and timelines

- Provide customers with ETAs and regular updates on order status

- Coordinate and follow up orders to ensure they progress efficiently

- Prepare customer quotes and documentation

- Respond to customer enquiries and assist with resolving order queries or discrepancies

- Complete accurate data entry and general administration

- Maintain accurate records and documentation

- Work closely with warehouse and operational teams to support smooth day-to-day operations

About You

We are looking for someone who is organised, reliable and confident working in a busy operational environment.

You will ideally have:

- Previous experience in administration, customer service, order processing or coordination

- A background in warehouse, logistics, distribution or supply chain highly regarded

- Experience working closely with warehouse or operational teams

- WMS or warehouse/order management system experience highly desirable

- Previous team leadership or supervisory experience highly regarded

- Strong written and verbal communication skills

- Excellent attention to detail

- Accurate data entry and order processing skills





- Strong organisational and time management skills

- The ability to manage competing priorities and take ownership of tasks

- A mature, dependable and practical approach to work

The Environment

This role will suit someone who enjoys being part of the operation rather than sitting in a traditional office environment.

You will work closely with warehouse and operational staff, customers and other internal stakeholders, so we are looking for someone who is approachable, adaptable and confident communicating with people at all levels.

If you have come from a warehouse or logistics background and are looking to move into an administration/order processing position, this could be an excellent opportunity to use your existing operational knowledge while developing your office-based skills.

Requirements

- Australian Citizen or Permanent Resident

- Previous administration, customer service, order processing or coordination experience

- Ability to work Monday to Friday, 8:30am – 5:00pm

- Warehouse/logistics experience highly regarded

- LF Forklift Licence advantageous but not essential

- WMS experience advantageous

What's on Offer?

- $35.80 per hour

- Monday to Friday, 8:30am – 5:00pm

- Ongoing contract with potential to transition to permanency

- Eastern Creek location

- Established and growing business

- Supportive and down-to-earth team setting

- Opportunity to develop your administration, customer service and operational skills

If you are an experienced administrator who understands the warehouse environment — or you're someone from a warehouse, logistics or distribution background looking to move into an administration and order processing role — we'd love to hear from you.

📌 Order Processing & Administration Officer – Warehouse Environment (Eastern Creek)
🏢 Jobwire
📍 Eastern Creek