Customer Support & Procurement Coordinator

Spring Hill, Brisbane QLD | Full time | Onsite
$65,000–$75,000 + superannuation, aligned with experience

The Opportunity

We are seeking an organised, technically confident and commercially minded Customer Support & Procurement Coordinator to support our members, coordinate supplier orders and assist with essential operational administration.

This varied role sits at the centre of our members, suppliers and internal teams. You will provide general assistance with our software, manage support requests from initial contact through to resolution, coordinate raw-material orders and deliveries, and maintain accurate operational records.

You do not need to have extensive technical experience. However, you will need to be comfortable learning software, explaining processes clearly and working through problems logically. Training in our platform and internal procedures will be provided.

The role would suit someone who enjoys helping people, solving practical problems and taking ownership of their work. You will join a supportive, growing business where accuracy, accountability and continuous improvement are valued.

The successful candidate’s starting salary will be aligned with their relevant skills, experience and ability to perform the different aspects of the role.

Key Responsibilities

Software and Customer Support

- Provide friendly and professional first-line software support to members

- Assist members with general software navigation, functionality and everyday usage questions

- Guide members through established processes and troubleshooting steps

- Investigate reported issues by gathering relevant information and reproducing problems where possible

- Respond to standard enquiries using available help resources and internal documentation

- Identify software bugs or complex technical issues and escalate them to the appropriate team

- Communicate with internal software and engineering teams to coordinate solutions

- Keep members informed of progress, expected timeframes and outcomes

- Follow all enquiries through to resolution and confirm that assistance has been effective





- Identify recurring questions and contribute to improved help resources and support processes

Support Ticket Coordination

- Monitor and manage incoming support requests

- Assess, categorise and prioritise enquiries across software support, product orders and engineering

- Maintain clear and accurate ticket notes, actions and outcomes

- Coordinate input from relevant internal team members

- Escalate urgent or complex matters appropriately

- Ensure tickets progress within expected response and resolution timeframes

- Maintain accurate customer and support records in HubSpot

Procurement and Supplier Coordination

- Prepare, process and place orders for raw materials

- Check order details, quantities, pricing and delivery requirements

- Liaise with suppliers to confirm availability, order details and delivery timeframes

- Track outstanding orders and proactively follow up on delays

- Investigate and resolve order, delivery and invoice discrepancies

- Communicate supply issues promptly to members and internal stakeholders

- Maintain accurate purchasing and supplier records

- Support improvements to procurement and order-tracking processes

Administration and Operational Support

- Process daily orders and dispatch notices

- Complete accurate data entry across internal systems

- Provide light bookkeeping support, including basic transaction entry, invoice matching and record keeping

- Maintain customer help files, procedures and internal documentation

- Assist with troubleshooting and documenting software issues when required

- Coordinate supporting documents and communications

- Support the team with general administrative and operational tasks as required

About You

You are dependable, organised and comfortable taking responsibility for tasks from beginning to end. You communicate calmly,



notice details others may miss and follow up without needing to be reminded.

You do not need to know every answer immediately. What matters is that you are curious, patient and able to investigate an issue, use available resources and communicate the next step clearly.

To succeed in this role, you will bring:

- Experience in customer support, software support, procurement, order processing, administration or a similar coordination role

- Confidence learning and using new software and digital systems

- A logical and methodical approach to troubleshooting

- The ability to explain software functions and processes in clear, everyday language

- Strong written and verbal communication skills

- Excellent attention to detail and a high standard of accuracy

- The ability to manage competing priorities and maintain consistent follow-up

- Confidence communicating with members, suppliers and internal teams

- A practical, solutions-focused approach to resolving problems

- Sound judgement and integrity when handling orders, pricing and customer information

- Competency with Microsoft Office or equivalent business applications

Experience with HubSpot or another CRM, help-desk or ticketing systems, purchasing software, SaaS products or technical customer support will be highly regarded but is not essential.

Why Join Us?

- A varied role combining software support, customer service, procurement and operations

- Remuneration aligned with your relevant skills and experience

- Full training in our software, products and internal processes

- Genuine ownership of customer enquiries and supplier coordination

- Clear processes, priorities and expectations

- A professional and supportive team environment

- The opportunity to improve processes and grow with the business

- Convenient Spring Hill location

How to Apply

Please submit your résumé together with a short cover letter outlining your relevant experience and why this position interests you.

We are looking for someone who takes pride in helping members, resolving problems, keeping orders moving and ensuring operations remain organised. If that sounds like you, we would be pleased to hear from you.

📌 Customer Support Coordinator (Brisbane)
🏢 Important Business
📍 Brisbane