- Help shape the future of digital home lending for two of Australia's most trusted customer-owned banking brands.

- Join a team delivering innovative digital experiences that make it easier for customers to achieve their home ownership goals.

- Permanent, full-time role | Hybrid work arrangements on offer | Based in Newcastle.

Purpose of the role

At NGM Group, we're committed to making banking simpler, smarter and more accessible for our customers. Our digital lending channels play a key role in helping customers apply for and manage lending products with confidence, ease and convenience.

As our Product Coordinator - Digital Lending, you'll support the delivery, testing and ongoing performance of our digital lending platforms. Working closely with internal stakeholders and external partners, you’ll plan and complete system testing, approved improvements, and implementation activities that strengthen customer experience, operational effectiveness, and channel reliability.

This is an excellent opportunity for someone who enjoys working at the intersection of business and technology, brings strong attention to detail, and is passionate about creating better customer experiences through continuous improvement and innovation.

What Success Looks Like

- Plan and complete testing for digital lending releases, enhancements and defect fixes, accurately documenting outcomes and evidence to support successful implementation.

- Monitor digital lending channels and coordinate responses to incidents, defects and performance issues, helping maintain a reliable customer experience.

- Implement approved system, process and operational improvements within agreed scope, quality and timeframes.

- Coordinate delivery plans, actions, dependencies, risks and issues, escalating matters early when outcomes may be impacted.

- Prepare implementation materials, stakeholder communications and progress reporting, supporting effective delivery and governance.

- Maintain system, process, testing and operational documentation as changes are delivered.

- Coordinate business readiness activities, including testing, training inputs, implementation support and supporting evidence, ensuring teams are prepared for change.

- Build effective relationships across lending, credit, technology,



operations and external partner teams to resolve issues and deliver successful outcomes.

What You'll Bring

- Experience supporting digital platforms, systems, products or technology-enabled business processes.

- Experience coordinating testing activities, such as system, user acceptance (UAT) or regression testing, including documenting outcomes and supporting issue resolution.

- The ability to analyse processes, identify improvement opportunities and help implement practical, customer-focused solutions.

- Strong organisational skills, with the ability to coordinate initiatives, manage competing priorities, track actions and deliver outcomes to agreed timeframes.

- An analytical mindset and the ability to investigate issues, interpret information and identify trends or opportunities for improvement.

- Strong communication and stakeholder management skills, with the ability to build effective relationships across business, technology and external partner teams.

- Experience in areas such as business analysis, project coordination, product support, digital delivery, lending operations, testing or continuous improvement will be highly regarded.

- Knowledge of home lending products, processes or customer journeys is beneficial but not essential.

What can you expect from us?

Our benefits are designed to help you thrive — in and out of work. Think health and wellbeing support like Fitness Passport, corporate health insurance and annual flu vaccinations, plus lifestyle perks including hotel discounts and adaptable work arrangements. We also back what matters most with 18 weeks paid parental leave, recognition programs, an employee referral program, and dedicated time to give back (two community volunteer days and three recreational leave days each year).

Why join us?

- Growth & opportunities – Build your capability,



stretch into new challenges and shape what’s next with development support behind you.

- Culture & connection – Be part of a team that’s inclusive, down-to-earth and genuinely connected, where collaboration is how we get things done.

- Meaningful work – Do work you can feel proud of, making a real difference for customers and communities every day.

About us

As one of Australia’s largest customer-owned banks, we’re a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we’ve helped hundreds of thousands of Australians achieve home ownership and provide a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:

- Lead with heart – We genuinely care about achieving better outcomes for our customers and communities.

- Own the action – We build trust by doing things the right way, with honesty and transparency.

- Embrace opportunity – We look ahead, focusing on our strengths and expertise to challenge the status quo.

- Thrive together – By working as one, we create the best possible future for our customers and communities.

Join a team shaping the future of trusted banking and make a real impact where it matters most.

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a Nationally Coordinated Criminal History Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.

📌 Product Coordinator – Digital Lending (Newcastle)
🏢 Newcastle Greater Mutual Group
📍 Newcastle