Statewide Home Health Care
Moorabbin, Melbourne VIC
Full-time | $65,000–$70,000 per year

About Statewide Home Health Care

Statewide Home Health Care is a family-owned Victorian business supplying Assistive technology (healthcare and rehabilitation equipment) to individuals, families, occupational therapists, hospitals and healthcare organisations.

Our work helps people remain safe, comfortable and independent in their homes and care environments. We are looking for an experienced Customer Service & Administration Coordinator to join our busy Moorabbin administration and distribution centre.

About the Role

This is a wide-ranging, hands-on position combining customer service, administration, equipment hire and general accounts support.

You will be one of the first points of contact for our customers, assisting with enquiries by phone and email, processing equipment hires, preparing documentation and coordinating with our showroom, warehouse and delivery teams.
One moment you may be helping a family arrange an urgent hospital bed hire, and the next you may be coordinating a delivery, processing an invoice or following up a customer account.

You will need A1 computer skills, as the position involves working across our customised business system, MYOB, Microsoft Office, email and online customer portals throughout the day.

This is an office-based role suited to someone who enjoys working in a busy environment, takes responsibility for their work and can remain calm when priorities change.

Applicants must have at least one to two years’ experience in a customer service and administration role.

Key Responsibilities

- Provide professional and caring customer service by phone, email and in person

- Respond to enquiries from clients, families, occupational therapists and healthcare organisations

- Process equipment hire transactions using our customised business system and MYOB

- Prepare quotes, invoices, hire documentation and other customer records

- Coordinate equipment deliveries, collections and service requirements with internal teams





- Make outbound calls to follow up quotes, hire arrangements and customer accounts

- Process payments and assist with basic accounts receivable administration

- Maintain accurate customer, equipment and transaction records

- Complete data entry, document handling and general administrative duties

- Communicate changes and urgent requirements clearly to the relevant team members

- Assist the wider team with day-to-day operational requirements

About You

To be successful in this role, you will have:

- At least one to two years’ experience in customer service and administration

- A1 computer skills and the confidence to learn and move between multiple business systems

- Strong working knowledge of Microsoft Office, particularly Outlook, Word and Excel

- Experience using MYOB or a similar accounting system

- Fast and accurate data-entry skills with strong attention to detail

- Confidence communicating professionally with customers by phone and email

- Strong organisational and time-management skills

- The ability to manage several tasks and changing priorities

- A skilled, patient and caring manner

- A proactive attitude and willingness to help across the business

- The ability to work effectively as part of a close and collaborative team

Experience in healthcare, rehabilitation equipment, disability services, aged care or equipment hire would be highly regarded, but product training will be provided.

Why Join Us?

- Work in a role that genuinely makes a difference to people’s lives

- Join an established, family-owned Victorian healthcare business

- Receive training across our products, systems and processes

- Enjoy a varied role with genuine responsibility

- Work with a friendly and supportive team

- Access opportunities to develop your skills as the business continues to grow

- On-site parking at our Moorabbin location

If you are organised, confident with customers and enjoy being part of a busy team, we would like to hear from you.

Please apply with your résumé and a short cover letter outlining your relevant customer service and administration experience.

📌 Customer Service & Administration Coordinator – Healthcare Equipment (Moorabbin)
🏢 Statewide Home Health Care
📍 Moorabbin