Job Description
About Morgans
Morgans is Australia’s most respected full-service stockbroking and wealth management network providing a range of wealth management, investment advice and corporate finance services. We pride ourselves on our people, expertise, core values, and diversity.
The chance
This is an exciting opportunity to join the Morgans team as a Customer Service Technician in Sydney. In this role, you’ll be the primary point of contact for troubleshooting and resolving issues across the Morgans’ network and for our clients, all while enhancing your technical skills and delivering outstanding service.
What you will be doing
- Respond to incoming IT requests and incidents from end users via face-to-face interactions, phone, and email, providing courteous and professional service
- Triage requests by gathering detailed information, including caller details, nature of the issue, impact, and desired outcome
- Build strong rapport with the client base, ensuring a positive and helpful experience
- Record, track, and document the troubleshooting process, capturing all decisions and actions taken, from initial contact to final resolution
- Develop proficiency in using the systems, software, and hardware supported by Morgans
- Provide hands‑on support at the desktop level, including software installations and upgrades, hardware installations
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📌 Customer Support & Orders Coordinator (Sydney)
🏢 Redox
📍 Sydney