EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

Looking to start a career where you can learn, grow, and make a real difference? Join our supportive team in Adelaide , where you'll play an important role in helping people navigate the claims process while building valuable skills and experience along the way.

As a Claims Officer , you'll receive hands-on training and support from experienced team members, giving you the opportunity to develop your understanding of claims management, return-to-work schemes, and legislation. You'll work with a variety of stakeholders, gain exposure to different areas of the business, and build a strong foundation for future career opportunities, including pathways into roles such as Eligibility Officer and Claims Specialist .

No two days are the same, and you'll have the opportunity to positively impact the lives of injured workers, employers, and treatment providers while developing your communication, problem-solving, and relationship-building skills in a rewarding and purpose-driven environment.

This will be a permanent, full-time position based in our Adelaide office. Once fully trained, you'll enjoy the flexibility of a hybrid working arrangement, with the opportunity to work from home up to 2 days per week ,



supporting a healthy work-life balance while continuing to build your career with a supportive and colloborative team.

Your Responsibilities

- Participate in a structured learning journey, building foundational knowledge while contributing to a positive customer experience and overall business performance.
- Review medical and supporting documentation, included complex surgical requests, to make informed, evidence-based decisions in line with legislative and policy requirements
- Analyse surgical procedures and medical treatment plans, identifying gaps or inconsistencies and requesting additional clinical information where required.
- Engage with workers, employers, treatment providers and key stakeholders to support injury recovery and return-to-work outcomes.
- Proactively identify, report and elevate any emerging or potential risks to management in a timely manner.

About You

- Strong communication skills, with the ability to engage confidently with medical professionals, stakeholders and customers across phone and written channels.
- Ability to interpret and apply medical information such as reports, treatment plans or clinical notes to support informed, evidence-based decision making.
- Demonstrated customer focus,



with the ability to take a holistic approach while remaining objective, empathetic and professional in sensitive situations.
- Experience with Salesforce and the Microsoft Office Suite is advantageous, but not essential.
- Highly organised with strong time management skills, able to manage competing priorities in a fast-paced environment.

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A diverse and team-oriented team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

#J-18808-Ljbffr

📌 Claims Officer (Adelaide)
🏢 EML Group
📍 Adelaide