Job Description

We've built something significant. Now we want to take it up a level. Or ten.

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zero2hero is preparing for its next chapter, and we're looking for an exceptional operational leader to help build it with us.

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We want someone who genuinely loves running the day-to-day operations of an organisation, leading a team of superheroes and making good organisations work even better.

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Someone who gets energy from turning strategy into action, bringing clarity to complexity, developing great leaders, sharpening systems and making sure the whole organisation performs.

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We're not looking for someone who wants to become a great COO.

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We want someone who has already been there, done that and has the T-shirt to prove it.

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Corporate ninja skills. Giant heart. Real impact.

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The opportunity

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For more than a decade, zero2hero has done incredible work with young people across Western Australia, impacting hundreds of thousands of lives along the way.

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We're incredibly proud of what we've built. Now we're building for the next stage.

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This newly created COO role will add greater executive depth to zero2hero and take significant leadership responsibility for how the organisation runs day to day.

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Reporting directly to the CEO, you'll lead across operations, finance, systems, risk, compliance and organisational performance, while developing and supporting the managers and teams within your remit.

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Clear mission. Clear mandate.

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You'll work closely with the CEO and broader leadership team to turn strategy into action and build the operational strength needed for zero2hero's next chapter.

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We've built something great. Now we want to scale it — thoughtfully, sustainably and without losing the heart of what makes us, us.

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You love operations. And people.

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You understand how organisations actually work; the numbers, systems, risks, opportunities and people. You bring structure without bureaucracy, set high standards, create clear accountability and give people the support they need to perform at their best.

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You can see the forest and genuinely enjoy getting into the weeds.

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You're senior, but you're not leading from the stands...; you're on the field. You can lead an executive conversation in the morning and get into the detail that afternoon: Board papers, budgets, processes, contracts, people and systems.

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We're looking for a corporate ninja: commercially sharp, operationally brilliant, great with people and experienced enough to help build an organisation capable of significantly more.

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What you'll lead

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Your remit will include:

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Day-to-day organisational and operational performance.

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Financial management, budgeting, forecasting and cost discipline.

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Systems, processes and continuous improvement.

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Risk, governance, compliance, WHS and organisational controls.

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Leadership and development of managers and teams within your reporting line.

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Organisational child-safety compliance and youth-program risk management.

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Because we work with young people, child safety and wellbeing aren't side responsibilities. They are fundamental to how we operate.

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What we're looking for

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You're a commercially minded,



proven senior operator who knows how to bring rigour, accountability and high performance without drowning an organisation in red tape.

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You'll bring:

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Significant senior operational leadership experience at COO, GM, Director of Operations or equivalent level.

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A proven track record leading a substantial team, including managers and multiple functions.

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Genuine operational, financial, systems and organisational accountability.

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Demonstrated success improving systems, processes or organisational performance.

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Robust judgement and the confidence to navigate complexity and make decisions.

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The ability to challenge constructively and then get behind the agreed direction.

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A willingness to roll up your sleeves when required.

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Experience in the not-for-profit sector is valuable, but it isn't essential. We'd equally welcome an exceptional commercial operator who wants to apply their experience somewhere it can have a very different kind of return.

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We're purpose-driven, but we don't believe purpose and performance are opposites.

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We expect to operate like a high-performing organisation because the young people we serve deserve nothing less.

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We care deeply about our people, our culture and our impact.

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And we believe high standards, strong accountability and a giant heart can absolutely coexist.

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Every system you strengthen, leader you develop, process you improve and dollar you help us use more effectively creates greater capacity for us to change young lives.

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That's a pretty good return on investment.

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zero2hero is committed to child safety and the wellbeing of young people. All appointments are subject to a current Working with Children Check and satisfactory Police Check.

📌 Chief Operating Officer (Perth)
🏢 Zero2Hero
📍 Perth