Job Category: Government, Defence & Emergency,IT

Broome is one of the most stunning places in Australia. It has magnificent beaches and a natural environment that boasts desirable lifestyles, active and dynamic cultural, sporting and social scenes, with all the features and benefits of a small town!

At the Shire of Broome our people are fundamental to our success. We are focused on creating an inclusive workplace with the right people in the right roles, who are proactive, empowered and appropriately rewarded.

We strive to be a workplace filled with employees who live and breathe our values of PEARLS (Proactive, for Everyone, Accountable, Respectful, Listening, Sustainable).

Job Description

About the Position:

The Senior ICT Support Officer supportsand develops ICT services to meet the needs of Shire employees and business partners, including hardware service requests, break-fix activities, and escalated technical support.

Key responsibilities include maintaining server and desktop environments, managing installations, automating support tasks, and overseeing ICT assets and audits. Providing advice and support to the Manager Information Services on any upgrade, enhancement or development issues.

Additional duties involve monitoring the Council’s ICT infrastructure, communication systems, and CCTV under the Manager Information Services' guidance. The role supports business systems, maintains ICT platforms, advises on system upgrades, and ensures network security.

This is a permanent full-time position with an immediatestart. Standard working hours Monday - Friday 7:45 am - 4:30 pm Rostered Day Off accruals

About You:

Our ideal candidate will have:

- Relevant certificate qualifications in IT or a related discipline, or current studies encompassing the principles of IT.
- Previous relevant Local Government or Public Sector experience
- Relevant certificate qualifications in IT or a related discipline, or current studies encompassing the principles of IT.
- Microsoft certifications in the areas of; MCSE or M365, MS Azure Administration platforms.




- Networking Certifications in the area of, CCNA or Cisco, HP or Meraki platforms.
- Virtualisation Certifications in the area of; VCP or VmWare, Microsoft Hyper V platforms.
- Comprehensive knowledge of Microsoft Office 365 environment andMicrosoft Windows desktop setting.
- Experience assisting end users in a formal helpdesk environment, supporting complex enterprise applications and underlying infrastructure.
- Experience with management of current Data backup, replication and restore procedures.
- Certification or studies in Cyber security maturity is advantageous.
- Previous relevant Local Government or Public Sector experience.
- Knowledge of GIS systems.
- IT Vision SynergySoft / Altus software.
- Current unrestricted "C” class national driver's license

The Shire of Broome is an Equal Opportunity Employer. We embrace diversity and encourage applications from people of all backgrounds.

Desired Skills and Experience

Working for the Shire of Broome meansyou will enjoy:

- $88,377- $93,825base salary per annum depending on qualifications and experience.
- IIn addition to base salary there are generous allowances Broome Location Allowance $11,414 and employer matched superannuation.
- Leave entitlements well above industry minimums, including additional annual leave and monthly rostered days off - giving you every opportunity to enjoy that Broome lifestyle!
- Salary sacrifices options for rental assistance, mortgage interest and more.
- Family Membership to the Broome Recreation and Aquatic Centre.
- A comprehensive Wellness Program including discounts on local services such as Pilates and Yoga.
- An active and engaging social club.
- Relocation assistance will be considered for the right candidate

Applications for this position are to be received no later than 4:00pm Monday, 21 September 2026.

The Shire of Broome reserves the right to close an advertisement early should a suitable pool of candidates be received. This means the vacancy may close without notice. If you are interested in this position, we highly recommend you apply as soon as possible.

Canvassing of Councillors will disqualify.

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📌 ICT Senior Support Officer (Broome)
🏢 Broome Council
📍 Broome