Job Description

We are seeking a friendly, customer-focused Retail Optical Assistant to join our team at our

n

This role is ideal for someone who enjoys working with people, has a strong interest in fashion and

n

eyewear, and takes pride in delivering an excellent patient and customer experience. You will

n

support patients throughout their optical journey, from making appointments, selecting frames

n

and discussing lens options through to dispensing and collection. 20 hours a week is available with Saturday availability needed

n

Key Responsibilities

n

n
- Welcome patients and provide warm, professional and personalised customer service.
n
- Assist patients with frame selection based on their prescription, lifestyle, preferences and budget.
n
- Explain lens options, coatings, upgrades and other optical products in a clear and helpful manner.
n
- Assist with optical dispensing, including fitting and adjusting frames.
n
- Measure patients accurately and ensure eyewear is fitted comfortably and appropriately.
n
- Process sales, payments and orders accurately.
n
- Coordinate eyewear orders and follow up with suppliers as required.
n
- Contact patients when their glasses or contact lenses are ready for collection.
n
- Provide a high standard of after-sales service and assist with repairs and adjustments.
n




- Support the broader clinic team with general administrative and customer service duties.
n
- Maintain patient confidentiality and comply with clinic policies, procedures and relevant professional standards.
n

n

About You

n

n
- Has excellent customer service and communication skills.
n
- Is confident, approachable and genuinely enjoys helping people.
n
- Is comfortable discussing products and making recommendations based on individual needs.
n
- Has strong attention to detail and accuracy.
n
- Is organised, reliable and able to manage competing priorities.
n
- Works well independently and as part of a close-knit team.
n
- Is confident using computers and point-of-sale systems.
n
- Presents professionally and takes pride in their work.
n

n

Experience in retail, fashion, healthcare, customer service or a similar patient-facing environment will also be valued. Training will be provided to the right candidate.

n

What We Offer

n

n
- A supportive and friendly clinic setting.
n
- The prospect to develop your optical knowledge and dispensing skills.
n
- A varied role combining patient care, retail and optical dispensing.
n
- Opportunity to become an integral part of the Reservoir clinic team.
n

📌 Retail Optical Assistant (Williamstown)
🏢 Vision North Eyecare
📍 Williamstown