Heartland Bank Australia seeks a CX Strategy Lead to drive customer-centric strategy across the business. You will combine customer research with strategic thinking to shape outcomes for customers and the company.
The role sits in a fixed-term 12-month contract within the Strategy & Development team. Responsibilities include analysing market data, managing NPS programs, developing customer journeys and preparing executive-ready reports.
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📌 CX Strategy & Insights Lead — Banking (Melbourne)
🏢 Heartland Bank Australia
📍 Melbourne
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