Throughout the duration of this fixed-term role, you will develop the necessary skills to achieve aCertificate III in Businessqualification.

Kick‑start your career in customer service and business administration with this hands‑on traineeship opportunity. This role is ideal for someone looking to gain real workplace experience while working toward aCertificate III in Business, supported by on‑the‑job training, mentoring and study.

About the role

As aCustomer Service Officer – Trainee, you’ll be the first point of contact for customers, delivering professional, friendly and accurate service both in person and over the phone. You’ll support day‑to‑day reception, administrative and basic financial tasks, while learning how a large, customer‑focused organisation operates. This role requires someone who is comfortable and confident engaging with the public, both face-to-face and over the phone.

What You Can Expect

- Achieve aCertificate III in Business (BSB30120)within just two years
- Full‑time employment from day one, including paid holidays and full entitlements
- One‑on‑one, on‑the‑job training delivered in the workplace
- Ongoing support and mentoring from your supervisor and a dedicated trainer
- A respectful, inclusive and values‑driven work workplace
- Variety, flexibility, and opportunities to grow your skills and confidence

What You’ll Be Doing

- Assist with front‑line customer service, reception and telephone enquiries
- Process basic financial transactions and cash handling under supervision
- Respond to customer requests, enquiries and complaints in a timely and professional manner
- Record and action customer requests using internal systems
- Provide general administrative support including data entry,



record keeping and file maintenance
- Work collaboratively with team members and support other operational teams as required
- Maintain confidentiality and comply with organisational policies and procedures
- Participate fully in training and successfully complete aCertificate III in Business

Who We’re Looking For

You’re areliable and enthusiastic individualwith a genuine interest in customer service and administration. You communicate clearly, enjoy working with people, and take pride in delivering quality service.

- Commitment to completing a Certificate III in Business
- Sound literacy and numeracy skills
- Excellent verbal and written communication skills
- Ability to deal calmly and professionally with a wide range of customers
- Basic computer skills and willingness to learn new systems
- Good time management and ability to prioritise tasks
- Ability to work effectively as part of a team
- Reliable
- Understanding of basic cash handling
- Ability to obtain a National Police Check
- Previous customer service or administration experience
- Driver’s licence

Quick Facts

- Employer: Work & Training – hosted toDevonport City Council
- Training: One‑on‑one delivery in your workplace
- Wage: National Training Wage applies
- Leave: 4 weeks paid annual leave per year
- Suitable applicants will be contacted for an initial discussion
- You may be asked to complete aptitude testing and other documentation.
- Shortlisted candidates will be invited to a face to face interview with the Devonport City Council
- If successful, you’ll sign your training contract and be ready to start your new role.

Council appoints staff based on merit. A Position Description is produced for every position and applicants are assessed against the requirements of theposition.

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📌 Customer Service Traineeship (Newcastle City Council)
🏢 From Sky to Sea
📍 Newcastle City Council