Job Description

Vida Glow is a fast-growing global company that offers a range of premium beauty supplements. Our products are sold online and extensively in retail outlets all over the world.

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We are driving the business forward with a distinctly unique position that sets Vida Glow apart from a highly competitive market drowning in a sea of sameness. We have an opportunity to create the foundation of a truly world class global brand that inspires and creates positive impact on our customers' lives and that inspires us all. The head office is based in North Sydney, Australia

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About the role

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This is a hands-on role for someone who loves e-commerce, digital platforms, customers and getting things done. You'll work across our global Shopify stores, supporting everything from website trading and product launches to subscriptions, reporting, optimisation and customer experience.

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You'll also be the voice of our customers, making sure every interaction is helpful, knowledgeable, personal and true to the Vida Glow brand.

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Key responsibilities

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E-Commerce & Website Trading

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- Manage and update our global Shopify stores, including product pages, collections, promotions and onsite merchandising.
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- Support product launches, campaigns and commercial website updates.
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- Monitor website performance, availability and customer experience, identifying issues and opportunities.
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- Manage promotional codes, bundles and gift-with-purchase offers.
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Subscriptions & Retention

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- Manage day-to-day subscription operations, including setup, pricing and customer experience.
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- Monitor churn and identify opportunities to improve retention.
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- Support subscription initiatives, testing and improvements.
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- Support regular e-commerce and campaign reporting, analysing key performance metrics.
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- Identify trends, insights and opportunities to improve digital performance.
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- Support CRO, UX, SEO and website optimisation initiatives.
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Customer Experience

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- Deliver an exceptional customer experience across email, live chat, phone, social media and review platforms.
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- Respond to customer enquiries and complaints promptly, professionally and with empathy.
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- Provide accurate product and ingredient information and resolve issues wherever possible at first contact.
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- Share customer feedback and insights with the wider business to help improve our products and services.
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Operational Support

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- Work collaboratively with E-Commerce, Marketing and Operations teams.
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- Support inventory, stock, SKU and new product development activities.
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- Assist with general administration and ad-hoc business projects as required.
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Required knowledge and experience

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- 1–2 years' experience in e-commerce, digital marketing, retail, beauty, fashion or a similar fast‐paced workplace.
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- Experience with Shopify, with the ability and confidence to quickly learn new digital platforms and tools.
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- Understanding of GA4, e-commerce reporting and the ability to analyse numerical and customer data to identify insights and opportunities.
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- Previous experience in customer service and/or administration, with a genuine focus on delivering an exceptional customer experience.
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- A fast learner with an adaptable, cooperative and flexible approach.
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- A positive, proactive can‐do attitude, with the ability to take initiative, solve problems and hit the ground running.
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- Strong organisation and time‐management skills, with the ability to manage multiple priorities and meet deadlines.
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- Excellent written and verbal communication skills.
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- High attention to detail and accuracy.
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- Comfortable using AI and digital tools to work smarter and improve processes.
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Working at Vida Glow

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Whilst working at our beautifully architecturally designed office in North Sydney you will enjoy:

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- Birthday leave
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- A generous monthly product allowance
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- Wellbeing program including on site gym and weekly Pilates class
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- Company funded parental leave
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- Loyalty leave – earn up to 5 days extra additional leave
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- Abundance of local cafes and close to public transport
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Vida Glow is committed to creating a diverse workplace that provides an equal opportunity for all. We value talent of diverse backgrounds and experiences and encourage all to apply and join us on our global journey.

📌 Ecommerce and Customer Experience Coordinator (New South Wales)
🏢 Vida Glow
📍 New South Wales