Job Description

Change & Communications Manager

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Talenza is partnering with a purpose-led, member-based organisation to find a Change & Communications Manager to support a pipeline of small-to-medium change initiatives across both technology and business process.

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This is a hands-on contract role where you'll work closely with senior leaders, take ownership of change impact and comms, and help lift adoption across members and internal stakeholders.

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The role (what you'll be doing)

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You'll lead end-to-end change and communications across several concurrent initiatives, including:

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- Change impact & readinessn n
- Run impact assessments and translate findings into practical change plans
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- Support business case inputs tied to member outcomes / satisfaction
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- Define how change success is measured (including feedback loops)
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- Member + stakeholder communicationsn

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- Create and deliver comms plans across internal teams and external member audiences
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- Draft clear, pragmatic comms for exec stakeholders (briefs, updates, board-ready summaries)
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- Project examples in-flight / coming upn

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- Member satisfaction tooling: helping shape how feedback is collected and used
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- Advocacy register uplift: moving from spreadsheet-based tracking to a structured system,



improving categorisation, reporting, and automated board reporting
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- Member identity platform change: supporting a migration from one identity solution to another, including member-facing comms and change support
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- EDM / email platform improvements
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- Early-stage AI initiatives (member enhancements/assistants) as part of an emerging "AI lab" style roadmap
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What you'll bring (must-haves)

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- Proven experience delivering both Change Management and Change Communications (you can do the plan and the writing)
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- Track record supporting system implementations and the people-side of process change
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- Solid stakeholder capability - confident working directly with execs
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- Ability to keep things lightweight and effective on smaller projects (not "big-program only")
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- Practical, outcomes-led approach with a strong cultural fit and collaborative style
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Nice to have

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- Experience in member-based, education, health, or purpose-led organisations
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- Exposure to identity/access change impacts, comms to external audiences, and/or digital member experience work
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- Interest or experience supporting early AI-enabled change (adoption, comms, guardrails)
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📌 Change and Communication Manager (Victoria)
🏢 Talenza
📍 Victoria