We're hiring: Customer Service & Administration Coordinator (Full-time, office-based)

Ecomed Trading supplies medical products to hospitals and healthcare customers across Australia and New Zealand, and we're looking for someone to sit at the heart of our day-to-day operations.

Reporting to the Office Manager, you'll be the first voice customers hear and the first face visitors see. You'll keep orders, quotes and invoices moving, stay on top of support tickets in our CRM, and work closely with our Product Specialists and Managers to make sure customers get answers fast.

What you'll do

- Answer and direct calls, and welcome visitors to the office
- Process quotes and purchase orders for hospital, cash sale and end-user customers
- Send daily invoices and mail quotes with brochures
- Manage backorder reports and share weekly updates with Product Specialists




- Respond to ETA enquiries and route customer questions to the right person
- Action and close CRM tickets, and keep data entry and filing accurate and organised

Who we're looking for

- Experience in admin, reception or customer service
- A confident, friendly communicator on the phone and in person
- Highly organised, detail-focused and comfortable juggling priorities
- Quick to pick up new systems (CRM or ERP experience is a bonus)
- Proactive, reliable and happy to help wherever needed
- A supportive, close-knit team where your work is noticed and valued
- Real variety and the chance to build skills across multiple business functions
- Direct exposure to hospital and healthcare customers across ANZ
- A secure, established business

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📌 Administrative Assistant (New South Wales)
🏢 Ecomed
📍 New South Wales