Love finding the story hidden inside customer data?

We’re partnering with a well-established Australian retail group with a portfolio of recognised brands. They’re looking for a hands‑on Customer Insights & Growth Analyst who can turn customer behaviour into practical ideas that improve engagement, retention and revenue.

This is a outstanding opportunity for a mid‑level analyst ready to take on broader commercial exposure while continuing to work directly with the data.

What you’ll be doing

Working closely with the Head of CRM and Customer Engagement, you’ll:

- Analyse customer purchasing patterns, behaviours and lifecycle stages
- Develop customer segments, cohorts and value‑based insights
- Explore retention, churn, loyalty and cross‑sell opportunities
- Measure CRM, email, SMS and promotional campaign performance
- Build and maintain customer reporting and Power BI dashboards
- Combine data from CRM, e‑commerce, retail and transactional systems
- Identify trends and translate them into transparent commercial recommendations
- Share insights with CRM, digital, marketing and brand stakeholders

What we’re looking for

You’ll ideally bring:

- Around 3–5 years’ experience in customer insights, CRM analytics,



commercial analytics or BI
- Practical Power BI experience, including data modelling and dashboard development
- Experience working with customer, transactional or behavioural data
- Exposure to segmentation, campaign measurement, retention, churn or customer value analysis
- The ability to explain data clearly to non‑technical stakeholders
- A curious, commercially minded and team-oriented approach

Experience in retail, e‑commerce, loyalty, membership or another consumer‑led environment would be particularly valuable.

Why consider it?

- See your insights translated into real commercial action
- Gain exposure across CRM, digital, e‑commerce and customer engagement
- Join a business investing in how it understands and grows its customers
- Plenty of scope to develop your technical and commercial capability

Location:

Inner South, Sydney

Working arrangement:

Four days in the office and one day from home

If you enjoy getting into the detail of customer data but can also step back and explain what it means for the business, we’d love to hear from you.

#J-18808-Ljbffr

📌 Customer Insights & Growth Analyst | $130,000–$140,000 + super | Hybrid (New South Wales)
🏢 Big Wave Digital
📍 New South Wales