We are an established Registered Training Organisation (RTO) with over 20 years' experience delivering specialised finance training. We are looking for a reliable, detail-focused person to start in a client, student and administration support role, with the chance to be trained into broader RTO, operations and management-support responsibilities over time.

This role is a customer-focused position supporting potential and current students through the enrolment process, from initial enquiry through to qualification and follow-up. The successful applicant must be able to listen carefully, understand spoken and written instructions, and carry out tasks accurately after training.

This role will suit someone who is happy to begin with the fundamentals, including emails, phone support, student enquiries, enrolment administration and general office support. The starting salary will reflect the entry-level nature of the role, with genuine scope for fast increased responsibility and remuneration as skills, reliability and judgement develop.

Previous RTO experience is preferred, with training administration, broking, finance or lending industry experience helpful, but it is not essential for the right person. We are more interested in reliability, strong comprehension, accurate administration, initiative and the ability to learn. Initial training will be provided.

Once established,



you will enjoy a high level of independence based in our North Sydney office, near both North Sydney and Victoria Cross stations. Hybrid arrangements possible after initial training.

Applicants with previous RTO compliance or management experience are welcome to apply if they are comfortable undertaking hands‑on administrative duties and supporting day‑to‑day student and client enquiries. Remuneration will be structured according to experience, demonstrated capability and the level of responsibility taken on.

- Previous RTO enrolments, emails and phone support experience
- Strong administrative skills, advanced MS Office including Outlook
- With a strong work ethic, able to use initiative, prioritise tasks, manage a consistent stream of emails and recognise when an issue needs to be escalated
- Able to easily understand spoken and written instructions, follow multi-step processes, clarify anything unclear and communicate professionally with students, clients and colleagues at different levels
- Ability to start training asap.

Highly desirable:

- Experience with LMS / SMS software systems eg. Axcelerate, Catapult, Moodle
- Flexibility and desire to grow with the role into broader RTO administration, operations support and other parts of the business

Applications accepted until position filled.

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📌 Training Administrator for RTO (North Sydney Council)
🏢 The National Finance Institute
📍 North Sydney Council