Job Description

Our client is a great MSP who have excellent leaders and they are looking for a Service Desk Engineer to provide Level 1 and Level 2 support across MS/Windows technologies and environments. You will be providing support across hardware and software over the phone, via email and face to face.

n

This is a permanent role paying up to $75K base, located in the Sydney CBD right next to a train station with 5 days in the office.

n

Some of the key responsibilities are:

n

n
- Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
n
- Provide Desktop support functions including visiting the end user area to research and resolve hardware/software/connectivity issues.
n
- Installed, configured, and repaired Standard Desktop Configuration images on laptops/desktops.
n
- Administered all desktop computer support including hardware and software installation and configuration.
n
- Provided day-to-day desktop support,



hardware/software installation and troubleshooting.
n
- Facilitate easy connection to the user's PC by utilizing remote desktop, VNC, unsolicited remote assistance, and TeamViewer.
n
- Use Remote desktop, Desktop Director to provide end-user support to monitor, shadow, and troubleshoot issues with field devices.
n
- Performed remote assistance as well as off-site support for various clients to perform network, desktop, and phone support.
n

n

To be suitable for this role you will:

n

n
- Ideally have graduated with an IT degree/diploma/certificate
n
- Experience with providing Level 1 and 2 support and working in a small team
n
- Experience with supporting Windows technologies and environments (Windows OS, O365, MS Suite, AD, Exchange)
n
- Have a great work ethic, attitude, communication skills and be able to learn
n
- Need to be proactive, take accountability and responsibility and look to progress your career
n

📌 Level 2 Service Desk Support (New South Wales)
🏢 W Solutions
📍 New South Wales