Learning & Knowledge Lead - AI-Driven Customer Ops (New South Wales)

Learning & Knowledge Lead - AI-Driven Customer Ops (New South Wales)

15 Sep
|
My NRMA
|
New South Wales

15 Sep

My NRMA

New South Wales

Job Description

NRMA in Sydney is seeking a Training & Knowledge Lead to drive frontline capability and learning strategy. Based at Sydney Olympic Park with a hybrid model, you will lead Trainers, Knowledge Specialists and QA teams to elevate coaching, content and knowledge management.

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You will partner with business leaders to identify capability gaps, design contemporary learning frameworks and support adoption of AI across customer service operations.

📌 Learning & Knowledge Lead - AI-Driven Customer Ops (New South Wales)
🏢 My NRMA
📍 New South Wales

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