Desktop and End User Support

Melbourne | Hybrid, Melbourne-based office | Up to $125,000 inclusive of super

- Own end user support across four APAC offices
- Jamf and Intune, Mac and Windows fleets
- Entra ID, M365, Google Workspace, MFA administration

About the company

- A global technology company is appointing an IT Support Lead to own end user support across APAC (Melbourne, Sydney, Tokyo and Indonesia).
- The business supports over 800 people globally through a global Systems function that blends hands on delivery with regional ownership. This person will own the APAC support function, backed by a global team.

What You'll Be Doing

- Owning day to day end user support across around 175 people in the region
- Acting as the escalation point and mentor for one off site technician
- Deploying and managing Mac and Windows fleets through Jamf and Intune




- Running on boarding and off boarding across the region, including accounts and hardware
- Managing ticket queue, purchasing, asset lifecycle and vendor relationships
- Installing and supporting AV and conferencing systems, physical and virtual

What We're Looking For

- 3–5+ years of hands‑on Mac and Windows end‑user support experience.
- Robust Jamf and Microsoft Intune expertise.
- Experience with Entra ID, Microsoft 365, Google Workspace, MFA, ticketing, asset management, vendors, and AV systems.
- Customer‑focused, proactive, organized, and comfortable supporting users across time zones.
- Networking, AI tooling, and experience mentoring others are advantageous.

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📌 IT Support Lead (Melbourne)
🏢 weave. Recruitment
📍 Melbourne