We are seeking to recruit a Software Support Executive to join our busy Support dept. Working closely with our development and technical staff you will support our range of software products and e-commerce technologies.

As such, we are looking for a candidate who will explore and learn beyond the specific scope of the role.

Qualifications

We are looking for candidates who have studied to A-Level or have achieved very good GCSE grades.

Location

Candidates must reside in the area local to our Ely office.

- Answer questions from our customer base on our core products, referring to relevant documentation where appropriate.
- Setup new functionality of our core product for customers.
- Research and identify solutions to software and hardware issues as required
- Take ownership of customer issues reported and drive through to a resolution in an acceptable and timely manner.
- Reproduce and investigate issues, identifying solutions where possible.
- Working with development team to engineer solutions for customer issues.
- Ensure all issues are properly logged from inception, through various discussions, to resolution.




- Provide prompt and accurate feedback to customers, and clear descriptions and supporting information to the development team.
- Prioritize and manage several open issues at any one time.
- Grow your product knowledge.

Essential skills

- Ability to learn quickly and adapt to recent software, with a ‘can do’ attitude.
- Good communication skills, both written and verbal.
- An understanding of Windows, Mac or Linux operating systems.
- Excellent problem-solving, troubleshooting skills and an attention to detail with a disposition for diagnosing problems and generating solutions.
- Experience of working in an IT support role
- Experience in using Microsoft Excel to a reasonable standard.
- Experience with E-Commerce, ERP or CRM systems.
- Experience of working within the consumer electronics industry.
- Competitive salary based on experience and skills.
- 23 days holiday allowance rising to 26 days after continuous service.
- Flexible working hours and holiday plan.

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📌 Customer Support Executive (Town of Cambridge)
🏢 Cromwell Business Systems
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