Job Description

As a Fleet Services Officer, you'll play a key role in delivering exceptional customer service and operational support across a range of fleet management activities, including CTP and registration renewals, fuel cards, driver kits, tolls, and infringements.

Job Requirements

- Customer service, administration, retail, or hospitality experience.
- Strong organisational skills and ability to meet deadlines.
- Excellent communication and interpersonal skills.
- Problem-solving mindset with a customer-focused approach.
- High attention to detail.
- Proficiency in Microsoft Office, particularly Excel and Word.
- Ability to work effectively in a rapid-paced team environment.

Job Responsibilities

- Manage customer enquiries and support fleet services, including fuel cards, tolls, registrations, and infringements.
- Deliver timely, accurate service while meeting agreed service standards and deadlines.
- Take ownership of customer requests and work to resolve issues efficiently.
- Collaborate with internal teams to support operational outcomes and enhance the customer experience.
- Build strong stakeholder relationships and contribute to a positive team culture.
- Handle customer complaints professionally and in line with company procedures.

Job Benefits





- Recharge and relax with up to four extra days of leave each year. We call them Wellness days
- We offer industry leading 20 weeks paid parental leave
- Save plenty with vehicle salary packaging
- Monetary service milestone awards
- Recruitment referral bonus
- Discounted mobility products and services
- Flexible work arrangements
- Career progression opportunities (over 25% of our vacancies get filled internally!)
- Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
- Two paid volunteer days each year to give back to causes that matter to you
- Health and wellbeing support including a subsidy and an innovative Employee Assistance Program

What's next

We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging while also offering work-life balance and career development.

We are a proud equal opportunity employer and welcome everyone to our team.

As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.

Aboriginal and Torres Strait Islander candidates are encouraged to apply.

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📌 Customer Service and Operations Officer (Sydney)
🏢 SG Fleet AU
📍 Sydney