The Client

IGroup Consulting is an IT Consulting Systems Integration firm that delivers comprehensive IT services to leading clients in Australia. They are a full IT solutions provider that offers a range of expertise targeting the Financial Services, Communications, Retail, High-Technology and Government and Educational Sector industries through Australia.

IGroup Consulting is an IT Consulting Systems Integration firm that delivers comprehensive IT services to leading clients in Australia. They are a full IT solutions provider that offers a range of expertise targeting the Financial Services, Communications, Retail, High-Technology and Government and Educational Sector industries through Australia. They now seek an experienced Hardware Technician to join the team in Epping, Victoria.

The Role

This is a full time role with an annual salary set at $80,000- $85,000 plus superannuation, and will be based in Epping, Victoria.

The Responsibilities

- Diagnosing hardware and software issues to provide effective solutions to technical problems.
- Responding to user inquiries and resolving software and hardware-related issues promptly and efficiently.
- Customizing and adapting existing programs to meet specific user requirements and system configurations.
- Installing and configuring software applications and operating systems on computers and other devices.
- Optimizing the use of applications and equipment to ensure efficient and reliable performance.
- Setting up and maintaining computer networks, including configuring routers, switches, and network peripherals.
- Designing, developing,



and maintaining websites and web applications to support business needs.
- Repairing and replacing peripheral equipment such as printers, scanners, and modems as needed.
- Conducting hardware upgrades and replacements to enhance system performance and capabilities.
- Performing preventive maintenance on computer hardware to prevent potential issues and ensure longevity.
- Collaborating with vendors and suppliers to source appropriate hardware and software solutions.
- Documenting hardware and software configurations, changes, and maintenance activities for accurate record-keeping.

The Requirements

- Relevant qualifications in IT or related
- At least 4 years experience as a hardware technician
- At least 4 years of relevant professional experience gained in a corporate setting
- At least 2 years' experience in configuring, maintaining, and troubleshooting dedicated server hardware, including enterprise-grade racks, blade servers, and high-density compute nodes
- At least 2 years' experience in security hardening of dedicated servers.
- At least 2 years' experience with BIOS/UEFI configuration, firmware upgrades, and hardware-level virtualization support
- At least 2 years' experience in structured cabling (Cat6/6a, fibre optic splicing, patch panel installation) and rack-mounted hardware setup in enterprise environments
- Have strong knowledge on operating a computer and ability to learn current software and hardware
- Understanding of Microsoft applications
- Good at analytic especially analysis of technical issues
- Needs to be enthusiastic and have a positive attitude.
- Also capable of achieving targets set.

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📌 Hardware Technician (City of Whittlesea)
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