You'll be right in the middle of day-to-day operations, helping make sure participants receive the experience they deserve and the team has the information and support they need to do their jobs well. This isn't a role where you'll just sit behind a desk ticking boxes.
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Key responsibilities
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- Answering phone calls and emails and being a friendly, qualified first point of contact
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- Managing participant profiles, records and documentation
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- Booking Participant Transport
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- Coordinating day-to-day operational tasks, including rosters and enquiries
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- Following things up — because "I'll get back to you" actually means getting back to them
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- Checking that processes are being followed and identifying where they aren't
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- Assisting with internal audits and quality checks
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- Noticing gaps, problems or things that could work better — and telling us about them
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- Providing honest feedback to management
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- Helping continually improve the way we operate
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About you
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- Takes ownership and doesn't need someone standing over you telling you what needs doing
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- Loves a system and likes knowing where things are, keeping information accurate and creating order when things get busy
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- Has an eye for detail and notices the little things
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- Isn't afraid to speak up and will bring problems to the table to help find a better way
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- Cares about the person behind the paperwork and understands how work ultimately affects a real person's experience
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- Can handle a fast-growing business and roll up your sleeves to figure things out
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About us
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Growing Daily exists because we believe people accessing disability services deserve better. More choice. More flexibility. More respect. And a service that actually listens to what matters to them.
📌 Operations Assistant (City of Gold Coast)
🏢 Growing Daily Disability Services
📍 City of Gold Coast
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