Division: Practice Services

Department: IT

Employment Type: Full Time Permanent

Application Closing Date: 8 October 2026

About Us

McGrathNicol is an independent professional services firm specialising in Cyber, Deals, Forensic, Performance, Restructuring, and Risk & Compliance. For more than 20 years, we have supported organisations to navigate critical moments, from growth and transformation through to financial stress and uncertainty, across the private, public and not-for-profit sectors. Guided by our values – Understanding, Commitment and Impact – we are client-focused, collaborative and committed to creating an environment where our people can do their best work and continue to grow their careers.

The Chance

McGrathNicol is seeking a Senior IT Support Analyst to join our national Technology team in Brisbane, Perth or Canberra. This is an opportunity to play a key role in supporting a leading professional services firm, ensuring our people have the technology, systems and support they need to deliver exceptional outcomes for clients. Working in a collaborative and fast-paced setting, you will be exposed to a broad range of technologies while contributing to service improvements, technology initiatives and the ongoing evolution of our digital workplace.

Your Responsibilities

- Provide Level 2 and Level 3 IT support across hardware, software, systems and applications.
- Act as an escalation point for complex technical issues, working with the team to ensure timely resolution and a positive user experience.
- Support and maintain Microsoft 365, Azure, endpoint management and collaboration platforms.
- Assist with user onboarding and offboarding, including provisioning, device deployment and access management.
- Contribute to technology projects, system upgrades and continuous improvement initiatives.
- Maintain documentation,



knowledge articles and support records. Build relationships with internal stakeholders and external vendors to ensure the effective delivery of IT services.

About You

- Significant experience (around 5 years, or equivalent) in an IT support, service desk or desktop support role.
- Solid technical knowledge of Microsoft 365, Windows operating systems, Active Directory, Azure and endpoint management tools.
- Strong problem-solving skills and the ability to manage competing priorities and troubleshoot complex issues.
- Clear communication and stakeholder management skills, with a genuine, customer-focused approach.
- A proactive and collaborative mindset, with real interest in improving processes and driving positive outcomes.
- Industry certifications and experience with modern workplace technologies are a bonus, not a requirement — we're just as interested in your potential and approach as your ticked boxes.

Why Join Us?

Flexibility & Leave – We understand that a healthy work-life balance underpins long-term success and wellbeing. We support this through options like purchased leave and community service leave, alongside a genuinely supportive team culture.

Families at McGrathNicol – We support our people through all stages of family life, including 26 weeks' paid parental leave, additional leave options, and dedicated coaching to help you navigate returning to work.

Growth & Development – Continuous development is embedded in our culture. You'll benefit from personalised mentorship, exceptional training, and clear career development pathways, alongside a competitive annual bonus program.

Wellbeing & Connection – Access confidential employee assistance and wellbeing programs, and get involved in our social, networking and community engagement activities as part of a genuinely inclusive, supportive team culture.

#J-18808-Ljbffr

📌 Senior IT Support Analyst (Canberra)
🏢 Mcgrathnicol
📍 Canberra