What's in it for you?

- Supportive and collaborative team environment
- An popportunity to join a business at an exciting period of transformation and automation improvements
- Convenient Location near St. Leonards Station

WOW Recruitment are seeking a proactive and relationship-driven Customer Service Representative to join our client, a well-established provider within the hospitality supply industry.

Our client partners with hospitality venues to deliver a wide range of products and services, with a robust reputation for long-term customer relationships and service excellence.

The business is currently going through an exciting period of transformation and the introduction of automation to reduce manual work and improve efficiency. This allows the team to focus more on building important human conenctions with customers so this is th eperfect role for someone who is a natural relaiotnship builder.

About the Role

- Building relationships with hospitality customers including hotels, pubs, and regional venues
- Handling inbound enquiries, quotes, and order requests




- Maintaining accurate customer records and interaction notes in internal systems
- Identifying opportunities to increase customer engagement, frequency of orders
- Working closely with internal teams to ensure a seamless customer experience

About You, you will be:

- Experienced in a customer service, call centre, or phone-based role
- Confident building relationships and speaking with customers over the phone
- Naturally inquisitive, asking strong questions and listening effectively
- Comfortable managing a large and varied portfolio of customers
- Organised, self-motivated, and able to prioritise effectively
- Relationship-driven, with a focus on long-term customer engagement rather than transactional sales
- Hospitality industry experience is beneficial but not essential

If you’re customer service representative who thrives on building rapport, please APPLY NOW or contact [email protected] // 02 8320 0683

📌 Account Coordinator (St Leonards)
🏢 Wow Recruitment
📍 St Leonards