WeGlow is looking for a friendly, organised and proactive Admin Coordinator to join our team in Noosa Heads.

You’ll be one of the main points of contact for our customers, supporting them from their initial enquiry through to installation and post-installation care. You’ll work closely with our Operations team to coordinate installations, manage customer communication and help ensure every customer has a smooth and positive experience with Weglow.

This role would suit someone who genuinely enjoys helping people, communicates confidently and professionally, and is comfortable managing multiple tasks in a fast-paced workplace.

What you’ll be doing

- Act as a key point of contact for customers throughout their journey.
- Respond to customer enquiries via phone, email and SMS.
- Proactively keep customers updated on their installations.
- Follow up on quotes, installations and service requests.
- Coordinate communication before, during and after installations.
- Conduct post-installation follow-ups and gather customer feedback.
- Assist with resolving customer enquiries and concerns.
- Encourage reviews and referral opportunities from happy customers.




- Confirm installation dates and assist with scheduling changes.
- Coordinate customer documentation and pre-install requirements.
- Work closely with the Operations team to support smooth installations.
- Maintain accurate customer information and communication history in Monday.com CRM.
- Assist with general administration and help improve customer communication processes.

About you

We’re looking for someone who is:

- Friendly, empathetic and professional.
- Highly organised with excellent attention to detail.
- A confident communicator.
- Comfortable multitasking and working in a fast-paced setting.
- Calm under pressure and solution-focused.
- Reliable, proactive and positive.
- Genuinely passionate about providing great customer service.

To apply

If you enjoy working with customers, staying organised and being part of the day-to-day coordination of a busy team, we’d love to hear from you.

Please submit your resume through Indeed or send it to [email protected]

Pay: $65,000.00 – $70,000.00 per year

Benefits

- Salary packaging

Work Location: In person

📌 Admin Coordinator – Customer Experience & Operations (Noosa Heads)
🏢 Weglow
📍 Noosa Heads