Job Purpose

We are currently seeking a Customer Service Representative to join our Landside Logistics team in, based in Yennora. In this role, you will deliver exceptional service to our valued and expanding customer base.

This is a permanent full-time position working Monday to Friday, 8:00am to 4:00pm.

Key Accountabilities:

· Liaise with customers and internal stakeholders to resolve operational issues

· Prepare and maintain accurate operational system records and documentation

· Identify opportunities to improve efficiency and customer service outcomes

· Support compliance with company policies, procedures, and safety requirements

Qualifications, Skills and Experience:

· Previous experience in a transport operational workplace (essential)

· Relevant qualification, licence, or industry certification (desirable)

· Strong communication and stakeholder management skills

· Ability to prioritise tasks and work effectively in a fast-paced environment





· High level of attention to detail and problem-solving capability

· Proficiency in Microsoft Office and relevant business systems

About Us

Silk Logistics is one of Australia’s leading national logistics providers, delivering innovative and customer-focused supply chain solutions. We pride ourselves on exceptional service, operational excellence, and fostering a strong, collaborative team culture across all our sites.

Why Join Our Team?

At Silk, our people are at the heart of everything we do. You’ll be part of a supportive and inclusive team where your contributions are valued. We are committed to providing a safe workplace, ongoing development opportunities, and clear pathways for career progression.

Join us and be part of a business where your work truly makes a difference.

📌 Customer Service Representative (Transport) (Yennora)
🏢 Silk Contract Logistics
📍 Yennora