Job Description

Osborn House is a lovingly restored, impeccably styled 5-star luxury boutique hotel located in Bundanoon NSW 2578.
n The restaurant in the Hotel offers carefully curated menus that tell a story of the seasons. The menus change regularly and they can be tasted while enjoying the views across Morton National Park.

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Osborn House is now looking for a talented and experienced Hotel Manager to join their team.

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The right candidate will be responsible for:

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- Directing and overseeing the day-to-day operation of accommodation services, including reservations, reception, guest services, housekeeping and room service activities;
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- Supervising housekeeping, property maintenance and security arrangements to ensure guest rooms, public areas and facilities are maintained to a high standard;
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- Planning, coordinating and supervising restaurant, bar, function, wedding and other hospitality activities in collaboration with relevant departmental staff;
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- Monitoring guest satisfaction, reviewing feedback and complaints, and implementing appropriate measures to maintain and improve service standards;
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- Overseeing hotel accounting, purchasing and operational expenditure, including monitoring budgets, reviewing costs and maintaining appropriate financial controls;
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- Managing purchasing activities, supplier relationships and stock requirements to ensure the efficient and cost-effective supply of goods and services;
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- Ensuring compliance with occupational health and safety requirements, liquor licensing obligations and other relevant hospitality laws and regulations;
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- Coordinating and supervising hotel staff, including rostering, allocation of duties, training, performance monitoring and maintaining appropriate staffing levels;
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- Monitoring reservations, occupancy levels and accommodation requirements to support efficient use of rooms and hotel facilities;
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- Developing and implementing operational policies, procedures and service standards to support consistent and efficient hotel operations;
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- Coordinating property inspections, repairs and preventative maintenance activities to ensure the premises, grounds and facilities remain safe, functional and well presented;
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- Providing guests with information regarding local attractions, tourism services, transport and other available services, and assisting with arrangements where required.
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The right candidate will possess:

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- At least 3 years of experience as Hotel Manager;
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- Strong leadership and staff management skills, with the ability to coordinate teams across accommodation, housekeeping, food and beverage, maintenance and guest services;
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- Excellent guest service, communication and interpersonal skills, including the ability to assess guest satisfaction and resolve complaints professionally;
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- Solid organisational and operational management skills, with the ability to coordinate reservations, accommodation services, functions and other hotel activities;
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- Sound financial management skills, including budgeting, purchasing, cost control and monitoring operational expenditure;
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- Good knowledge of hotel reservation systems, property management software and general hospitality administration;
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- Strong problem-solving and decision-making skills, with the ability to respond effectively to operational and guest-related issues;
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- Sound knowledge of workplace health and safety requirements, liquor licensing obligations and relevant hospitality laws and regulations;
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- Ability to oversee property maintenance, security arrangements and presentation standards across guest rooms and common areas;
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- Ability to work effectively under pressure while maintaining high standards of service, efficiency and guest satisfaction.
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Job Type: full-time, permanent;
n Salary: $76,000 - $85,000

📌 Hotel Management - Atlas Recruitment Experts (New South Wales)
🏢 Atlas Recruitment Experts
📍 New South Wales