Job Description

KPay Group (KPay) is a leading fintech company empowering businesses of all sizes with simple, smart, seamless, and secure technology solutions. Serving 95,000+ merchants across Hong Kong, Singapore, Japan, and Australia, we help businesses grow through an integrated platform for payments, financial management, and digital transformation.

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Backed by USD 55 million in Series A funding—the largest global payments-sector Series A in 2024—KPay has been recognised as Forbes Asia's 100 to Watch (2025) and PayFac of the Year (2025).

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About the Role

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We are looking for a Technical Support Associate – Deployment team member to join our Australia Operations team in Sydney. While this role sits within Technical Support, it is primarily an office-based operational position focused on preparing and deploying EFTPOS terminals, managing hardware inventory, coordinating deliveries, maintaining deployment records, and supporting day-to-day merchant operations.

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You will also assist with basic terminal and connectivity troubleshooting, with occasional onsite merchant support when operationally required.

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This role is ideal for someone who enjoys working with technology and hardware while also being highly organised, detail-oriented, and comfortable managing operational processes in a quick-paced environment.

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What You'll Do

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- Prepare, configure, test, and quality-check EFTPOS terminals before merchant deployment
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- Process terminal deployment, replacement, and collection requests
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- Coordinate courier shipments and monitor terminal delivery and collection status
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- Maintain accurate records for terminals, SIM cards, inventory, and deployments across internal systems
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- Manage hardware inventory, stock movements, and basic warehouse coordination
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- Troubleshoot basic terminal, connectivity, hardware, and configuration issues
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- Support POS and integration preparation and **escalate** more complex technical issues where required
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- Assist merchants with basic technical enquiries and deployment-related issues
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- Coordinate closely with Sales, Operations, and other internal teams
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- Provide occasional onsite merchant support when operationally required
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What We're Looking For

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- 0–2 years of experience in technical support, IT operations, POS/EFTPOS, hardware deployment, logistics, or device management
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- Comfortable working with payment terminals, POS systems, hardware, software, and basic network troubleshooting
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- Strong attention to detail and organisational skills, with the ability to manage multiple deployment requests accurately
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- Confident working in a fast-paced, operational environment involving repetitive and hands-on tasks
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- Strong communication and problem-solving skills when supporting merchants and internal teams
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- Proactive, reliable, and able to take ownership of tasks from start to completion
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Why Join KPay?

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- Gain hands-on experience across fintech, payments, hardware, and technical operations
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- Develop practical knowledge of EFTPOS terminals, POS systems, and payment technology
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- Work closely with Sales, Customer Service, Operations, and Technology teams
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- Join a high-growth fintech expanding across Australia
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- Build valuable technical, operational, and problem-solving skills
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- Enjoy opportunities for career development within Technical Support and Operations
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📌 Technical Support Associate - Deployment (New South Wales)
🏢 KPay Group
📍 New South Wales