Job Description

The Inside Sales Rep is the go-to contact for Norco Australia's dealers, and Outside Sales Reps, delivering best-in-industry service and standout after-sales support. This is a chance to help shape Norco's next chapter as we go direct in Australia, bringing the energy, ambition, and rider-first passion behind one of the world's top mountain bike brands to an exciting new market.

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Key responsibilities

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- Provide customer service and support to dealers, addressing needs and requests in a professional and positive manner.
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- Communicate with Outside Reps on a daily cadence, provide territory updates, and work collaboratively to ensure that all dealer needs are met.
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- Proactively review open order and exception reports.
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- Ensure smooth shipping and effective delivery of Norco products and services.
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- Work with Outside Reps to drive business in your territory.
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- Communicate with the Sales Reps to ensure orders are submitted and shipped on time to meet all order entry deadlines and shipping windows as outlined.
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- Enter and process return authorization requests for dealers and sales reps.
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- Provide special events and technical support where needed.
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About you

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- 2 years of relevant experience within the bike industry.
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- Post-secondary education.
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- Robust organizational and problem-solving skills, flexibility.
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- Ability to work independently and with a team.
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- Familiarity with Norco products or with the cycling industry is a plus.
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- Strong computer skills with spreadsheets, word processing, and MS Office Suite.
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- Ability to maintain excellent attendance and punctuality.
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📌 Inside Sales Representative - Norco Australia (Queensland)
🏢 Norco Bikes
📍 Queensland