2026-May-29 to 2026-Jun-30 OPERATIONS MANAGER
(RECREATION AND CUSTOMER SERVICE) BUNDOORA INDOOR SPORTS CENTRE PTY
LTD BUNDOORA, VICTORIA FULL-TIME, PERMANENT ANNUAL SALARY: $76,515
– $85,000 PLUS SUPERANNUATION Position Summary The Operations
Manager (Recreation and Customer Service ) is responsible for
planning, directing and coordinating the day-to-day operations of
Bundoora Indoor Sports Centre Pty Ltd to ensure efficient service
delivery, high customer satisfaction, and effective management of
facility resources. The role oversees operational, administrative,
customer service, staffing, marketing and financial activities
while ensuring compliance with workplace health and safety and
relevant regulatory requirements. Key Responsibilities Operations
Management Plan, direct and coordinate daily operations to ensure
efficient service delivery and high customer satisfaction. Oversee
administrative, operational and customer service functions across
all areas of the facility. Develop, implement and review
operational procedures, customer service policies and workplace
practices. Liaise with contractors, suppliers, service providers
and other stakeholders to support effective operations. Staff
Management Recruit, train, supervise and manage operational and
customer service staff. Allocate duties, prepare staff rosters and
monitor performance standards. Provide coaching, support and
performance feedback. Promote a positive workplace culture and
adherence to company policies and procedures. Customer Service and
Stakeholder Engagement Manage customer enquiries and resolve
complaints in a professional and timely manner. Implement service
improvement initiatives to enhance customer satisfaction. Engage
with customers, community groups and external stakeholders to




promote services and maintain relationships. Review feedback and
operational outcomes to identify continuous improvement
opportunities. Marketing and Business Development Promote services,
programs, memberships and venue hire through advertising, digital
platforms and community engagement. Assist in developing strategies
to increase participation, bookings and revenue. Establish and
monitor pricing structures for services and programs. Financial and
Inventory Management Monitor financial performance and control
operational expenditure. Assist with budget preparation and
management. Coordinate purchasing, stock control and supply
arrangements. Maintain accurate records relating to bookings,
inventory, staffing and financial transactions. Compliance and
Safety Ensure compliance with workplace health and safety
legislation and relevant regulatory requirements. Maintain a safe
and secure environment for customers, staff and visitors. Implement
and monitor risk management and safety procedures. Skills and
Experience Demonstrated experience in operations management within
hospitality, retail, recreation, leisure or service environments.
Strong leadership and team management skills. Excellent customer
service, communication and interpersonal skills. Sound financial
management, budgeting and reporting abilities. Experience in
inventory control, purchasing and supplier management. Strong
organisational, problem-solving and decision-making skills.
Qualifications AQF Diploma, Advanced Diploma or bachelor's degree
in business, Management, Hospitality, Sport and Recreation or
related field; and/or At least three years of relevant management
experience in a service-based environment. Employment Conditions
This is a full-time position requiring flexibility to work
evenings, weekends and public holidays as required.

📌 Operations Manager (Recreation and Customer Service) (Victoria)
🏢 Skill Match Recruit
📍 Victoria