Job Description

Retail Store Leader - Tech, Sales, People

n

Great retail leaders don't just hit targets. They build teams that want to hit them.

n

If you love the energy of retail, know how to bring the best out of people and get a genuine buzz from turning a customer conversation into a great result, we want to meet you.

n

PTC Phone Tech & Comm is looking for a Store Team Leader to take ownership of our Chermside location.

n

This isn't a role where you'll spend your day sitting out the back checking reports.

n

You'll be on the floor, leading from the front. Coaching your team. Talking to customers. Driving sales. Solving problems. Celebrating wins. Building capability. And creating a store people genuinely enjoy walking into, whether they're a customer or part of your team.

n

If you're already a great retail leader, or you're a high-performing Assistant Store Manager ready to prove you can run the show, this could be your opportunity.

n

Who is PTC?

n

Since 2009, PTC Phone Tech & Comm has grown into an Australian technology retailer with 80+ stores and more than 350 employees nationally.

n

We specialise in smart-device solutions, accessories, repairs and services, but what happens in our stores goes well beyond selling a phone case.

n

Our teams solve problems.

n

They help customers protect their technology, bring damaged devices back to life and find solutions that genuinely suit what they need.

n

And at Chermside, we're looking for a leader who can bring all of that together.

n

Your Store. Your Team. Your Results.

n

As our Store Team Leader, you'll take responsibility for the performance and day-to-day leadership of the store.

n

You'll:

n

n
- Lead, coach and develop your team to perform at their best
n
- Drive sales performance and create genuine accountability around KPIs
n
- Lead from the front and demonstrate what great customer engagement looks like
n
- Build a positive,



energetic and performance-focused store culture
n
- Coach team members in sales, product knowledge, customer service and operational standards
n
- Recognise performance gaps early and take action to improve them
n
- Keep the team focused, motivated and clear on expectations
n
- Manage the day-to-day operation of the store
n
- Maintain strong standards across merchandising, stock, cash, security and compliance
n
- Work closely with your Area Manager and wider PTC team to deliver results
n
- Learn and support PTC's device repair offering as part of our broader customer experience
n

n

You do not need to arrive as a phone repair expert.

n

We can teach technology, products, systems and processes.

n

What is much harder to teach is leadership, accountability, commercial drive and the ability to get people behind you.

n

The Person We're Looking For

n

Forget the perfect CV for a moment.

n

We're interested in the person behind it.

n

You could currently be a Store Manager, Assistant Store Manager, 2IC or an experienced retail leader ready for your next challenge.

n

What matters is that you:

n

n
- Know how to lead people, not just supervise shifts
n
- Enjoy sales and understand what drives strong retail performance
n
- Can coach someone who isn't performing rather than avoiding the conversation
n
- Set clear expectations and hold people accountable
n
- Lead from the front rather than managing from the sidelines
n
- Are confident talking to customers and building rapport
n
- Have the resilience to handle busy days,



competing priorities and the occasional curveball
n
- Take ownership when something isn't working
n
- Are commercially minded and motivated by results
n
- Are comfortable learning technology and current systems
n
- Bring energy and personality to your team
n
- Can have a laugh while still knowing when it's time to get down to business
n

n

Most importantly, you care about your team's success as much as your own.

n

Why PTC?

n

Because this isn't about maintaining someone else's status quo.

n

It's an opportunity to put your stamp on a store, build a strong team and show what you're capable of.

n

PTC is a national business, which means your career doesn't have to stop at one store.

n

You'll be part of a wider retail leadership network, supported by an Area Manager and Head Office team, with opportunities to continue building your leadership and commercial capability as the business evolves.

n

We're a business that values:

n

Challenge. Sincerity. Simplicity. Teamwork. Trust.

n

We like people who ask how something can be better, take responsibility for making it happen and bring others along with them.

n

This Could Be Your Next Move

n

Maybe you're already running a store and want a fresh challenge.

n

Maybe you're an Assistant Store Manager who's been doing half the manager's job and is ready for the title and accountability to match.

n

Maybe you've built your career in telco, electronics, fashion, jewellery, beauty, specialty retail or another sales-driven environment and you're ready to try something different.

n

You don't need to come from tech.

n

You do need to know how to lead, sell, coach and create a team that performs.

n

If that's you, we'd genuinely like to hear from you.

n

Company Overview

n

More than a workplace: PTC is a community where teamwork, growth, and purpose drive everything we do.

📌 Retail Store Leader - Tech, Sales, People (Queensland)
🏢 Rgit Australia
📍 Queensland