Job Description

Systems Support &
n Training Officer

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Industry

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Mining

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Salary/Rate

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Location

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QLD

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Type

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Contract/Temp

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This is a newly created role with a large mining contractor. No mining or blue collar experience needed - lots of training opportunities on offer!

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- Newly created role with future progression available
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- Wide range of training & upskilling opportunities - provided by employer
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- Long term position with a leading mining contractor
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About the Company & Why Apply

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Fantastic opportunity to join a leading underground mining contractor with a national and international presence, currently going through a period of significant growth across multiple sites nationally.

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- Newly created role - a great opportunity to build valuable systems support and communication experience
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- Join a well-established, growing mining services contractor
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- Professional development and up-skilling opportunities provided by your employer
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- Based in Brisbane, with occasional site travel
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- Work across a broad range of people and teams, from site technicians through to senior managers
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- Genuine potential to grow with the business as it continues to expand
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- Competitive rates aligned with experience
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About the Role

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This role would suit a technically adept and personable office administrator - someone with solid systems experience and a knack for explaining things clearly, even if you haven't worked in a formal training role before. This is a newly created position supporting the rollout and everyday use of the company's ERP system (Oracle Fusion) across their Australian operations. You'll be the go-to person for maintenance personnel, planners, supervisors and site-based users needing guidance and basic support on the system - from technicians on the floor right through to workshop managers, maintenance managers and supervisors.

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Full training on the system itself will be provided - you don't need any prior experience with it, just comfort using an ERP system day-to-day (SAP or similar is fine).



You don't need a maintenance or engineering background either - this role is about systems support and explicit communication, not technical maintenance knowledge.

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The position starts as a contract position but is highly likely to move to permanent relatively quickly for the right person.

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Key Responsibilities

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- Deliver straightforward, practical system training to site personnel, via Teams and face-to-face
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- Create and maintain simple guides, step-by-step instructions and training materials
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- Be the first point of contact for day-to-day system questions, resolving or escalating where needed
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- Help users navigate work orders, asset records, inventory transactions, requisitions and procurement processes
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- Flag recurring issues and work with the wider Maintenance, Supply Chain and IT teams on improvements
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- Travel periodically to Australian operations to provide in-person support
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- Build good working relationships with site teams and gather feedback to keep improving how training is delivered
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About You

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Essential

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- Experience using any ERP system (SAP, Oracle, or similar) - specific system experience not required, full training provided
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- Comfortable explaining things clearly to people with different levels of system experience
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- Excellent systems and administrative experience
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- Good written communication skills - able to put together simple, clear guides and instructions
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- Intermediate Microsoft Office skills
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Desirable

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- Any experience training, coaching or showing others how to use a system
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- Experience with Microsoft Teams and SharePoint
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Personal Attributes

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- Friendly, patient and approachable
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- Organised, with a genuine interest in helping people and improving how things work
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- Able to explain things simply, without overcomplicating
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- Comfortable talking to people at all levels of the business, from technicians to managers
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In the past 5 years we have been extremely humbled to have placed over 16,000 people into meaningful employment. This equates to 21 lives enhanced every day!

📌 Systems Support & Training Officer (Queensland)
🏢 Marble
📍 Queensland