Job Description

About this opportunity

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As an Assistant Care Manager (Trainee), you will support the delivery of high-quality, relationship-based care for Private clients. Working under the guidance of experienced Care Managers, you will build practical capability across client coordination, care planning, documentation and stakeholder communication.

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Reporting to the Business Operations Manager, this developmental role is suited to someone transitioning from a Caregiver, Care Administrator or similar position while working towards a Certificate IV in Ageing Support, or an equivalent qualification. The role is based in Lane Cove West and provides a supported pathway towards progression into a Care Manager role once qualification and competency requirements are met.

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Why join us?

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- Build your care management capability through structured on-the-job training, coaching and competency assessments whilst working towards a Certificate IV in Ageing Support.
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- Flexible working arrangements to support work-life balance
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- Enjoy your birthday your way with a paid day off each year
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- Paid wellness, volunteering and study leave to support your wellbeing and growth
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- Save on your next car with our novated leasing options
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- Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life
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Key responsibilities

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- Build trusted relationships with clients and families through regular communication, follow-up and person-centred support
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- Assist with coordinating care services for Private clients, including onboarding, service commencement and selected client visits
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- Support client reviews, goal discussions and simple care plan updates as your capability develops
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- Maintain accurate and timely client records, document stakeholder interactions and support quality and audit-ready documentation
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- Monitor caregiver feedback and promptly elevate risks, incidents or concerns to the supervising Care Manager
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- Collaborate with Care Managers, Care Administrators and the wider office team while actively participating in training, case discussions and coaching
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About you

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You are a caring, organised and relationship-focused professional who is ready to take the next step in your career. You communicate with warmth and confidence, take pride in accurate work and are motivated to learn in a supportive environment.

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You'll also have:

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- Previous experience as a Care Administrator, Administrator, or in a similar administration-based role.
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- Solid communication and interpersonal skills
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- High attention to detail, with sound organisation and independent time management skills
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- A genuine passion for supporting older people
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- A willingness to learn and undertake formal qualifications
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ABOUT US

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Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping and social outings.

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At Dovida, our mission is to support, empower and uplift individuals by keeping them at the heart of everything we do and every decision about their care.

📌 Assistant Care Manager - LNS (New South Wales)
🏢 Dovida Australia
📍 New South Wales