Complex Care Case Consultant -- Hybrid Flexible (South Australia)

Complex Care Case Consultant -- Hybrid Flexible (South Australia)

15 Sep
|
Optus
|
South Australia

15 Sep

Optus

South Australia

Job Description

Optus is seeking a Specialist Care Consultant to coordinate sensitive customer cases and work with internal and external stakeholders to resolve complex issues for vulnerable customers. You will navigate 24/7 shifts, with a rotating roster including day, evening, overnight, weekends and public holidays, and there is hybrid working after 6 months.

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In this role you will apply de‐escalation procedures, investigate concerns, negotiate outcomes, and contribute to safer, more supportive customer

📌 Complex Care Case Consultant -- Hybrid Flexible (South Australia)
🏢 Optus
📍 South Australia

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