Job Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

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THE OPPORTUNITY

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As part of our diverse team based in Sydney or Tweed Heads you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

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Reporting to the Team Leader, the main purpose of this role is to implement a pro-active, specialised approach to the management of whole person impairment (WPI) and provide technical guidance in relation to the strategic management of WPI claims. You will be managing the end-to-end determination of WPI claims for IfNSW agencies in accordance with applicable guidelines, procedures and timeframes.

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This will be a full time, permanent position based in the Sydney or Tweed Heads office, with flexibility to work from home up to 2 days.

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Your Responsibilities

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- Manage permanent impairment claims within set targets and KPIs for IfNSW agencies
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- Deliver permanent impairment claim outcomes in line with Quality Measures and legislative requirements.
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- Provide legal and technical support to strategically manage disputes and litigation in WPI claims
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- Attend teleconferences, conciliation and arbitration hearings as required
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- Demonstrate effective working relationships with key internal and external stakeholders as measured by feedback from key stakeholders and outcomes on claims
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- Support relationships with external legal providers and clients connected to the IfNSW business unit
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About You

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- Excellent understanding of the NSW Workers compensation legislation and the associated regulations
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- Strong communication, attention to detail and time management skills are essential for this role
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- Understanding of permanent impairment benefits and an understanding of dispute determination in the Personal Injury Commission
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- At least 12 months experience in claims management
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What We Offer

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We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

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EML provides career opportunities and great employee advantages, including:

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- A diverse and collaborative team culture like no other
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- Flexibility to work from home to support work/life balance
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- A corporate wellbeing program with discounted health insurance and gym membership
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- Generous discounts from over 350 retailers through our RewardsHub program
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- Comprehensive learning and development opportunities to help you reach your full potential
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- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
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- Companywide events to stay connected and celebrate success
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- Entitlement to annual company incentive scheme + salary reviews
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- Up to 16 weeks paid parental leave, plus super
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We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

📌 Permanent Impairment Specialist (Tweed Heads)
🏢 EML Group
📍 Tweed Heads