Job Description

Job Description

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About the Role

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We're excited to offer multiple opportunities for passionate Claims Specialists to join our growing Claims team within Terri Scheer. We are seeking vibrant, passionate, and customer-focused individuals to join our dynamic team. As a Claims Specialist, you will have the opportunity to provide expert advice and support to customers over the phone, lodging claims for property damage and loss of rent.

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If you're motivated to make a real difference in protecting our customers' futures and being there for them in the moments that matter, we want to hear from you!

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No insurance experience? No problem.

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You'll receive comprehensive product and industry training, so you're set up for success from day one. All you need is a positive attitude, curiosity to learn, and a passion for helping people.

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About Us

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Terri Scheer is one of Australia's leading providers of landlord insurance and we operate a busy inbound Contact Centre focused on delivering exceptional support to new and existing customers. Based in Adelaide, we're a motivated and supportive team with a strong commitment to providing outstanding customer service.

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Position Overview

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- Job Title: Claims Specialist.
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- Work Hours: Monday to Friday, 37.5 hours per week and a rotational roster from 8:00am to 5:30pm.
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- Location: Adelaide CBD.
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- Work Arrangement: Hybrid role with a mix of working from home and in the office (post probation).
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- Salary: $62,000 + 12% Superannuation + Performance-Based Incentives.
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What You'll Do

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- Provide exceptional service to customers as the first point of contact for all inbound claim calls.
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- Handle inbound calls from landlords, real estate agencies, assessors or third parties for both new and existing claims.
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- Promptly and accurately action inbound email communications from our customers; uploading these to existing claims for Claims Managers, answering queries, or lodging new claims.
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- Cultivate,



strengthen, and nurture quality relationships with both internal and external customers.
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- Completing additional tasks such as processing post, checking online lodgements, and following up existing claims to assist with business operations.
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What We're Looking For

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- A genuine passion for delivering excellent customer service.
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- Strong problem-solving skills and the ability to take initiative.
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- Resilience and the ability to stay positive and professional in challenging situations.
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- High attention to detail and accuracy.
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- Flexibility to work rostered hours covering operations across all states of Australia.
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- Outstanding written and verbal communication abilities.
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- Organisational and time management capabilities.
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What We Will Offer You

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- Salary: $62,000 + 12% Superannuation + Performance-Based Incentives.
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- Leave Benefits: Annual leave, Versatile leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
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- Hybrid Working: Work where you thrive with our flexible blend of in the office and at home work arrangements.
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- Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally.
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- Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more. As well as offers from over 400 top retailers.
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- Reward & recognition programs: We celebrate your hard work and achievements!
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- Career Development: We prioritise your career development, offering ongoing training, growth opportunities, and the support you need to reach your full potential.
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- Reputable Employer: National, trusted company with an inclusive and diverse workplace.
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It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

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We're committed to a diverse, inclusive workforce and welcome applications even if you don't meet every requirement.

📌 Claims Specialist (South Australia)
🏢 Suncorp Group
📍 South Australia