Job Description

About The Role

n

The Senior Support Worker is the operational lead role within our support teams — combining direct participant support with mentoring newer staff, handling complex care situations, and providing a calm, experienced point of contact in the homes and programs we run.

n

About The Role

n

The Senior Support Worker is the operational lead role within our support teams — combining direct participant support with mentoring newer staff, handling complex care situations, and providing a calm, experienced point of contact in the homes and programs we run.

n

You're not a manager, but you're someone people look to. You'll still spend significant time directly supporting participants — that remains a core part of the role — while also helping shape culture, quality, and consistency across the team. The mix between direct support and supporting others varies depending on what arises day to day.

n

This role suits someone who has solid disability support experience and wants more responsibility without stepping fully into management.

n

What You'll Be Doing

n

n
- Providing direct support to participants — a substantial portion of the role
n
- Mentoring newer Support Workers — answering questions, modelling good practice, providing on-shift guidance
n
- On-the-job coaching during shifts
n
- Onboarding shadow shifts for new hires
n
- Training delivery (formal sessions where required)
n
- Handling complex care situations as they arise
n
- Acting as a senior point of contact in homes and on programs when the Service Coordinator isn't on shift
n
- Supporting onboarding and induction for new staff
n
- Reviewing and contributing to support plans and shift handover quality
n
- Identifying training needs and flagging issues to leadership
n
- Maintaining the same documentation, compliance, and safety standards as Support Workers
n




- Continuing your own professional development
n

n

What Makes You "Senior"

n

We're Looking For Someone Who

n

n
- Has 2–3+ years' direct experience as a Support Worker (or equivalent disability support role)
n
- Has worked with diverse participants and complex needs
n
- Has an understanding of what it takes to run a facility (day program or SIL home)
n
- Brings strong communication, empathy, and problem-solving skills
n
- Is comfortable taking initiative and supporting others
n

n

Reporting & Progression

n

n
- Reports to: Service Coordinator (the internal operations role above the Senior Support Worker)
n
- Career pathway: Service Coordinator is the next step up
n

n

What You'll Need (Mandatory at Hire)

n

n
- NDIS Worker Screening Check
n
- First Aid certification
n
- CPR certification
n
- NDIS Worker Induction Modules (completed)
n
- Working With Children Check (WWCC)
n
- Driver's licence (current)
n
- Personal vehicle
n
- Full comprehensive car insurance
n
- Right to work in Australia
n

n

Nice to Have

n

n
- Certificate IV in Disability Support or related field
n
- Previous experience mentoring, training, or supervising staff
n
- Experience with behaviour support, complex care, or specialist participants
n
- Knowledge of NDIS Practice Standards and Quality & Safeguards Commission requirements
n
- Experience handling incidents and writing detailed reports
n

n

What We Offer

n

n
- Pay in accordance with the SCHADS Award at the appropriate Senior Support Worker level
n
- A senior operational role without full management responsibility
n
- Comprehensive paid induction and ongoing training
n
- Targeted training in mentoring, leadership, and complex care
n
- Career progression into Service Coordinator
n
- Ongoing professional development budget
n
- Flexible scheduling (where roles allow)
n
- Team events and social connection
n
- 6-month probation period; 2 weeks' notice once confirmed
n

📌 Senior Support Worker (Wollongong)
🏢 Superior Care Solutions
📍 Wollongong