Job Description

We are currently partnering with a leading AI cloud and high-performance computing infrastructure provider to appoint an IT Support Senior Manager to join their growing Sydney operations team.

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This organisation builds, owns and operates large-scale AI and cloud infrastructure powered by 100% renewable energy, with data centre operations spanning North America and Australia. As the business continues to scale rapidly, they are seeking an experienced IT leader to drive end-user support, workplace technology, and IT operations across the organisation.

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The Role:

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This position will play a key leadership role in managing and enhancing enterprise IT support services, including:

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- Lead and mentor the IT Support team, ensuring the delivery of exceptional end-user support across the business.
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- Own and continuously improve IT service management processes, ensuring incidents, requests and escalations are resolved efficiently and within agreed service levels.
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- Manage the administration and support of core enterprise technologies including Microsoft 365, Active Directory, endpoint management platforms and collaboration tools.
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- Oversee workplace technology, device lifecycle management, software deployment and user onboarding/offboarding processes.
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- Drive IT operational excellence through process improvement, automation and the implementation of best practices.
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- Partner with business stakeholders and executive leadership to understand technology requirements and deliver high-quality support outcomes.
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- Support cybersecurity, compliance and governance initiatives by ensuring adherence to organisational policies and industry standards.
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- Manage relationships with external vendors, service providers and technology partners.
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- Lead IT infrastructure and workplace technology projects, including system upgrades, migrations and new technology deployments.
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- Develop and maintain IT documentation,



operational procedures and knowledge base resources.
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- Monitor team performance, service metrics and user satisfaction, identifying opportunities for continuous improvement.
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Desired Qualifications:

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- 7+ years of experience in IT support, systems administration or IT operations, including leadership or people management responsibilities.
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- Solid experience supporting enterprise Microsoft environments, including Microsoft 365, Active Directory, Intune and Azure services.
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- Proven experience leading IT Service Desk or End User Computing functions within a fast-paced enterprise setting.
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- Strong understanding of ITIL principles, service management frameworks and operational best practices.
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- Experience supporting both Windows and Linux environments.
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- Familiarity with networking fundamentals, cloud technologies and enterprise infrastructure platforms.
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- Excellent stakeholder management skills, with the ability to communicate effectively across all levels of the business, including executive leadership.
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- Demonstrated ability to lead technical projects, manage competing priorities and drive outcomes in a dynamic environment.
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- Strong troubleshooting, problem-solving and decision-making capabilities.
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- Relevant industry certifications (ITIL, Microsoft, Azure or similar) highly regarded.
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- Bachelor's degree in Information Technology, Computer Science or a related discipline (or equivalent practical experience).
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What's On Offer:

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- Competitive base salary plus short and long-term incentive programs.
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- Equity participation opportunities.
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- The opportunity to join one of the fastest-growing AI infrastructure businesses globally.
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- Exposure to cutting-edge cloud, AI and high-performance computing technologies.
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- Collaborative, high-performing culture with significant career growth opportunities.
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Note: These positions are suitable for candidates with Australian Citizenship or Permanent Residency only.

📌 IT Senior Manager (AI Infrastructure) (New South Wales)
🏢 Capital Executive Search
📍 New South Wales