15 Sep
|
Schoolbox
|
Williamstown
15 Sep
Schoolbox
Williamstown
Job Description
Schoolbox is seeking a Level 2 Customer Support Specialist to join our Infrastructure & Support team. You'll deliver high-quality technical support to schools using the Schoolbox platform and partner products, handling tickets, calls, video, chat and events with transparent, timely guidance.
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You'll mentor teammates, triage workload, and help identify recurring issues while partnering with Product, DevOps, School Engagement and Customer Success to improve documentation and automation for an even
📌 Technical Support Specialist (SaaS) -- EdTech, Hybrid (Williamstown)
🏢 Schoolbox
📍 Williamstown