Account Manager – Now Book It – Melbourne

Now Book It

Melbourne (Hybrid)

Account & Relationship Management (Sales)

Full time

About Us

Now Book It is a leading hospitality technology platform, helping venues manage reservations, events, CRM, and guest experience — all in one place.

We’re entering an exciting next phase, evolving into a multi-product ecosystem including AI, CRM, Insights, and more integrations. This creates a huge opportunity to grow revenue within our existing customer base while delivering even more value to the industry we serve.

The Opportunity

We’re looking for an Account Manager to take ownership of a portfolio of hospitality venues and drive revenue growth through product adoption and expansion.

This is not a support-heavy role — it’s a commercial, relationship-led position focused on:

- Growing accounts
- Increasing product adoption
- Delivering measurable value to customers

If you enjoy building relationships but also want to own revenue and make a commercial impact, this role is for you.

What You’ll Be Doing

- Drive monthly revenue growth through upsell and cross-sell
- Increase adoption of NBI’s multi-product suite (reservations, CRM, AI, insights, integrations)
- Lead value-based conversations with venue owners and operators
- Build and manage a pipeline of expansion opportunities




- Own retention and churn reduction across your portfolio
- Partner with our Support team so you can stay focused on growth

What Success Looks Like

- Consistently hitting MRR growth targets
- Customers using multiple NBI products
- Robust retention and long-term customer value
- A healthy pipeline of expansion opportunities

About You

- Experience in Account Management, Customer Success and sales
- Proven ability to grow revenue within existing customers
- Confident having commercial/value-based conversations
- Strong relationship builder with a results-driven mindset
- Comfortable working with data and performance insights
- Hospitality background? That’s a big plus — but not essential

Why Join Now Book It

- Be part of a high-growth SaaS company transforming hospitality
- Move into a true commercial Account Management role
- Sell a multi-product platform with real value
- Strong team culture — we work hard and enjoy it
- Clear opportunity to grow your career as we scale

Additional Info

- Must have full Australian working rights
- Driver’s licence required
- Hybrid working environment

Apply Now If you’re ready to step into a role where you can own growth, build relationships, and make a real impact, click APPLY and send through your CV.

📌 Account Manager – Now Book It - Melbourne
🏢 Now Book It
📍 Melbourne