Contact Centre Change & Communications Lead (Hybrid) (Victoria)

Contact Centre Change & Communications Lead (Hybrid) (Victoria)

15 Sep
|
Marsh Mclennan
|
Victoria

15 Sep

Marsh Mclennan

Victoria

Job Description

Mercer in Melbourne is seeking a strategic and collaborative Senior Change & Communications Manager to lead end-to-end change initiatives across the Contact Centre. You will design, communicate, embed, and govern changes to improve service delivery and learning.

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You'll partner with senior leaders, develop practical communications, and coach teams to adopt recent ways of working, while ensuring governance and continuous improvement of the knowledge base.

📌 Contact Centre Change & Communications Lead (Hybrid) (Victoria)
🏢 Marsh Mclennan
📍 Victoria

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