Job Description

Our client is a growing specialist insurance business with a strong presence in the commercial market. As the business enters its next stage of growth, they are looking for an Operations Administrator to join their commercial bonds team.

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This is a hands–on role managing the administration of a portfolio of commercial surety bonds, working closely with underwriters, brokers, clients and other stakeholders.

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About the Role

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You'll take ownership of the full bond administration lifecycle, from initial request and issuance through to invoicing, variations, reconciliations, reporting and release.

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The role is central to keeping the portfolio accurate and running efficiently, while providing essential operational support to the underwriting team.

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Key Responsibilities

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- Manage the end-to-end administration of commercial bonds, including issuance, variations, renewals, cancellations and releases.
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- Review requests and supporting documentation, ensuring key details are accurate and requirements are met.
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- Prepare bond documentation and coordinate electronic execution.
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- Manage invoicing, credit notes, receivables and payment follow-up.
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- Maintain accurate bond registers and complete regular reconciliations.
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- Prepare portfolio, premium and exposure reports.
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- Maintain accurate records across internal systems and document management platforms.
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- Act as a key point of contact for brokers, clients and other external stakeholders.
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- Work closely with underwriters to prepare documentation, resolve administrative issues and keep transactions moving.
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- Identify opportunities to improve processes and systems as the portfolio grows.
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- Ensure day-to-day administration meets internal compliance, risk and quality standards.
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About You

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You'll be an organised, detail‐oriented and commercially minded professional who enjoys taking ownership and solving problems.

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You'll ideally have:

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- 3–5 years' experience in administration or operations within insurance, banking, financial services or a related environment.
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- Experience managing high‐volume workflows requiring accuracy, judgement and problem‐solving.
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- Hands‐on experience with invoicing, receivables and/or reconciliations.
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- Strong written and verbal communication skills, with confidence dealing with external stakeholders.
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- Excellent attention to detail and the ability to identify discrepancies before they become issues.
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- Strong Microsoft Office skills, particularly Excel and Outlook.
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- A proactive, practical approach and the ability to work independently in a fast‐paced environment.
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Experience with surety bonds, bank guarantees, commercial property, leasing, credit, lending or commercial contracts will be highly regarded.

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Why This Role?

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This is an opportunity to join a specialist and growing business where you'll have ownership of your work and the opportunity to make a meaningful contribution.

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You'll work alongside experienced professionals in a collaborative workplace where initiative, accountability, commercial thinking and continuous improvement are valued.

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If you're looking for a role where your operational expertise can make a real impact, we'd like to hear from you.

📌 Operations Administrator (New South Wales)
🏢 Impel Management
📍 New South Wales