Job Description

Job Description

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We are seeking an experienced and motivated Service Manager to lead the day-to-day operations of our Service Centre. This is a hands-on leadership role responsible for managing workshop operations, technicians and support staff while driving productivity, quality, customer satisfaction and financial performance. You will play a key role in ensuring every vehicle is completed efficiently, safely and to the highest quality standards., * Lead the daily operations of the Service Centre

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- Schedule and allocate work across technicians to maximise productivity
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- Lead, coach and develop technicians and support staff
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- Monitor workshop workflow, productivity and job completion
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- Manage customer enquiries, updates, complaints and escalations
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- Ensure customers are kept informed of repair progress, costs and completion times
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- Conduct quality control checks and minimise rework
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- Ensure repairs and pre-delivery work meet OEM and company quality standards
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- Monitor parts requirements and stock availability to minimise delays
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- Manage departmental costs, revenue and overall profitability
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- Drive KPIs including labour sales, parts sales, productivity, efficiency and gross profit
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- Ensure compliance with workplace health, safety and industry requirements
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- Oversee final vehicle preparation and quality prior to customer delivery
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Job Description

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We are seeking an experienced and motivated Service Manager to lead the day-to-day operations of our Service Centre. This is a hands-on leadership role responsible for managing workshop operations, technicians and support staff while driving productivity, quality, customer satisfaction and financial performance. You will play a key role in ensuring every vehicle is completed efficiently, safely and to the highest quality standards., * Lead the daily operations of the Service Centre

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- Schedule and allocate work across technicians to maximise productivity
n
- Lead, coach and develop technicians and support staff
n
- Monitor workshop workflow, productivity and job completion
n
- Manage customer enquiries, updates, complaints and escalations
n
- Ensure customers are kept informed of repair progress, costs and completion times
n
- Conduct quality control checks and minimise rework
n
- Ensure repairs and pre-delivery work meet OEM and company quality standards
n
- Monitor parts requirements and stock availability to minimise delays
n
- Manage departmental costs, revenue and overall profitability
n
- Drive KPIs including labour sales, parts sales, productivity, efficiency and gross profit
n
- Ensure compliance with workplace health, safety and industry requirements
n
- Oversee final vehicle preparation and quality prior to customer delivery
n

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About The Employer

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At Snowy River Caravans, we pride ourselves on delivering an unforgettable experience to our customer through the prestigious products and exceptional quality we offer. Being a part of a global company, we are experiencing a substantial level of rapid growth as we embark on this journey to become a top leader in the industry. From humble beginnings, we have built a solid and passionate team that supports us in the planning for future development.

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About The Candidate

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- Previous experience as a Service Manager, Workshop Manager or similar
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- Caravan, RV, automotive or related industry experience highly regarded
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- Strong leadership, coaching and team development skills
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- Excellent customer service and communication skillsStrong planning, scheduling and organisational capability
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- Commercial awareness with experience managing KPIs and financial performance
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- Strong problem-solving and decision-making skills
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- Good computer skills, including Microsoft Outlook, Word and Excel
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- Current driver's licence
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- Caravan towing experience highly regarded
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📌 Service Manager [Geelong] (North Geelong)
🏢 Geelong Careers
📍 North Geelong